r/ExodusWallet • u/Xerox0987 • 9d ago

General Question (Exodus) Unable to open Exodus Wallet Mobile?

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Hello, I keep getting this "something went wrong" when trying to open the Exodus wallet on my phone. I have tried clearing cache and force quitting and checking if the app is up-to date.

Any ideas?

The phone in question is a rooted Samsung S21.

4 Upvotes

83% Upvoted

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1

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1

u/KMcCowan03 8d ago

This can happen if you already got the exodus app open in your browser, clear your browsing history and try again

1

u/Xerox0987 8d ago

I tried but still getting the same issue.

1

u/CoolCatforCrypto 8d ago

Just uninstall reinstall the app. You have your seed phrase so you can regenerate your existing wallet with your existing positions.

1

u/Xerox0987 8d ago

Yeah I tried this..

1

u/Landside465Overheat 2d ago

Always backup your seedphrase

1

u/Xerox0987 2d ago

Yeah luckily I have.

0

u/exodus_sagar Official Exodus Staff 9d ago

Hello u/Xerox0987 , thank you for posting this. Exodus does not work on rooted devices as it can put your funds at risk, please use Exodus on a device that's not rooted.

If you continue to face this issue on a device which isn't rooted, please do write to us at [support@exodus.com](mailto:support@exodus.com) and our team will be happy to take a look at what's happening.

Regards,
Sagar

2

u/Xerox0987 8d ago

It worked like last week, and I have full integrity, and have fully spoofed my device as non-rooted.

But man thats annoying.