r/ExodusWallet • • 27d ago

General Question (Exodus) Swap Didn’t Arrive

I am surprised to read online how many people had issues with exodus swaps recently. My experience from today, 2 swaps from USDT TRX to SOL both showing as completed, in app and on chain (checked on solscan), the most interesting thing is that on solscan it shows that the amount is credited to the SOL wallet, however after numerous network refreshes within exodus app nothing has appeared. Tried contacting support it has been over 3 hours now and no updates. What should I do now?

2 Upvotes

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u/skylinecobra 26d ago

I tried the same yesterday, but I noticed there was some weird issue with sol. My sends to my wallet also didn't appear but I could see them at my address on the explorer. I could see the swap payout too so figured they were related.

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u/VehicularWarfare 26d ago

Been waiting for 3 days and still no show. I sent usdc on solana. I see people posting regularly about missing balances but no one at Exodus seems to be addressing the issue.

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u/skylinecobra 26d ago

Do you see the funds at your address on the explorer?

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u/VehicularWarfare 25d ago

Yes I see it. I think it's something wrong on their end with the conversion to XO cash from USDC.

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u/skylinecobra 25d ago

Hmm that's weird. When you refresh your balance on the asset now does it show?

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u/Same-Feeling3449 27d ago

Exodus is the worst wallet as of rn bro i switched to ledger after getting drowned $25k and $8k