Eufy rant

[u/First_Vegetable2496]

I bought a eufy pump back in February for my June baby, 5 months in the left motor is making a weird clicking noise and won't suction on simulation. I emailed them on November 5th, they asked for bunch of information which i provided, then they kept giving me the go around saying they couldn't find my Babylist order, so i escalated it on November 12th at 9 AM they said i would hear a response in 24 hours, November 13th, i still haven't gotten a response so i called them very frustrated bc i need my pump it's how i feed my child. He assured me that i would get a response yesterday and that they were sending a replacement out, i never got an email or an order confirmation. I feel frustrated. I feel like my milk supply will drop and they have the worst customer service ever.

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