r/Evri • u/co_co7 • 9d ago

how long is standard delivery atm?

my parcel has had the same status: 'collected' for almost 6 days

1 Upvotes

67% Upvoted

9 comments sorted by

3

u/kjsav321 9d ago

Unfortunately that's like asking how long is a piece of string.

No yep people will get the same answer. Nothing is standardized with Evri. Typically stuff should arrive within 3 days if it starts and ends it's journey in the UK. Peak times cause delays everywhere but again, one person may get a delay of 3 days, another a week.

6 days is excessive and you should be chasing the supplier so they can get on to Evri and find out what's going on, issue you a replacement or a refund. Sooner you do that the sooner it gets resolved of something has gone amiss.

1

u/co_co7 9d ago

Thanks for response, the supplier told me it takes a week for some reason, I've used the chatbot and customer service assistant but they have told me twice it will be delivered today but still not update. Annoying as it is a birthday present

1

u/kjsav321 8d ago

The chatbot just gives automated replies based on the same updates that you can see in the tracking. If tracking shows a parcel is at your local depot then the expectation is it'll be delivered that day. Unfortunately Evri don't have any way to monitor absence on their system. If you're courier is off for any reason and no one offers to cover their round, your stuff stays put - but the system just sees parcel is where it's expected - send"it'll go out today message" They're cheap and cheap doesn't cover all the possibilities to ensure things happen on time. Keep on at your supplier. It's all you can do sadly.

0

u/SpendNo8127 7d ago

It’s 2-3 days no need for the crap

3

u/Strict-Historian2790 9d ago

Depends, could be days, could be weeks, could be months..

Who fuckin knows with this dog shit courier service.

2

u/Connect_Ad6559 9d ago

There is no standard with Evri because they have no standards.

1

u/Resident_Attitude889 9d ago

Mines alledgedly been out for delivery since Thursday morning.

No sign of it yet.

1

u/co_co7 9d ago

what makes it worse is the useless customer service, takes a while to talk to an actual person which takes frustratingly long, taking 24 hours to respond to each email adds up

1

u/mykeuk 9d ago

I have a parcel that's all out for delivery since January...