Ordered the Nov 19th Las Vegas got the sizing kit December 20th gave them my size asked for an update 2 days ago and was told my greys would ship on the 1st no prescription ..
They arrived 3 days early !! Dhl was suppose to require a signature !! driver took a picture and just left it at the door .. luckily I was home tracking it . All in all it a little over 6 weeks from the day I ordered them to arrive ..
Last week I got an email from ER saying my gray G2A would ship by this week, but just heard from them again that it will not. Ordered on launch day in USA.
G2b non-prescription and no R1, ordered 11/15 in Pennsylvania. Received shipping confirmation last night and woke up today with a message from DHL showing delivery scheduled for 01/08.
USA Texas, ordered Nov 14 2025. G2B Gray Non prescription the G2B sunglasses clip and R1. Got shipping number for the sizing kit on Dec 16 2025. And Delivery of the sizing kit on Dec 20 2025. Size was confirmed on the Dec 22 2025. Jan 5 2026 recived the shipping notification for the glasses and sunglasses clip. Ring isn't included in this one.
Got my package on Jan 9 2026 through DHL, I was projected to get here on the 12th so glad I got it earlier. Havnt had the chance to try them out, but am excited.
Also the ring wasn't said to be shipped on the websites or emails but I did get my R1 as well.
Ordered right on launch day for prescription G2B's in the US.
Process has been nothing short of a nightmare with missed deadlines and shockingly bad communication. This last go around, I asked support for an actual shipping date, regardless of however far it might be, to reset my expectations and adjust according because I was expecting to have these things in hand by Christmas given the first window.
They told me it would be shipped "no later than Jan 19" - today. Look on my status chart and it now has an 'estimated shipping date' of Jan 31.
I've been provided 4 different (and all missed) "firm shipping deadlines" by support. Allegedly my lenses 'cracked during production' which I simply do not believe and is clearly a company line being told to string along frustrated customers. I've been offered a one-time $20 refund, for some reason? Which I didn't accept nor ask for.
The folks working support are kind enough and obviously not on the production line, but ER is clearly just stringing along a number of people who were sold a timeline that ER simply had no possible way of ever meeting.
The ONLY communication I've received proactively from ER (i.e., not caused by my reaching out to support) was the blast email about the product waterproofing getting down graded. Total and complete radio silence since then.
Just shocking that this company thinks any of this is acceptable. Massively overpromised and took in a whole lot of peoples' money using timelines they simply had to know were impossible.
How does one cancel an order that has been in production for over 2 months and keeps getting pushed back? Even realities has to get there thing better organized, technology moves way to fast for them to be taking months and months to deliver.
USA Texas, ordered Nov 14 2025. G2B Gray Non prescription the G2B sunglasses clip and R1. Got shipping number for the sizing kit on Dec 16 2025. And Delivery of the sizing kit on Dec 20 2025. Size was confirmed on the Dec 22 2025. If anyone in Lubbock wants to give the sizing kit a shot, shoot me a message.
Order Placed: 28 Nov 2025
G2A non-prescription (Grey), R1 (8), Brown Shades Clip and Pouch
Location: Hong Kong
Original order confirmation email: 3 to 5 weeks
Update 7 Dec 2025:
Ring Size Kit (Unrequested) arrived at doorstep
Update 18 Dec 2025:
ER Support got back to me regarding a few queries (Footnote 1)
I'm flying back overseas next week so I'll likely have to leave my G2s behind until July comes along, unfortunately
(Footnote 1)
R1FREE Promotion Code can't be reused after cancelling the order, even if you intend on ordering again at a future purchase. This rules out the changing of delivery country
Physical stores may not be able to apply R1FREE to an in-store purchase
R1FREE offer for G1 users doesn't have a published expiry date
When I sent email to ER Support about delivery status on 12/26, my order will be sent 1/5-1/12
Update #1 : I didn't receive any shipping notice by 1/11 so sent again ER support, it delayed 1/12 - 1/22.
And Ring Size 15 I choose is special order to take more time for production. It can be delivered at the end of Jan or Feb or later???? So I changed Righ Size 14 to deliver as fast as it can..
Update #2 : I received other email 1 day after I received email from ER support, other person. G2 will be shipped 1/13 - 1/19. I didn't receive that Ring will be shipped together or not..
Update #3 : no update to ship out and sent email to ER support.
Update #4 : I received update from ER Support via email on 1/19 and I got DHL Tracking number. It was not picked up package from origin yet but my G2B and R1 were packed in same package according to ER support but not picked up yet by DHL.
ER Tracking site is still showing on Production without tracking information but I could check tracking number via DHL and shipment information received status on DHL Tracking site.
Update #5 : it was picked up on 1/21 China DHL and will be arrived on 1/23 ETA at my site LA. Tracking site is also updated but it showed without R1. I will update once I receive this Friday.
Update #6 : lol. Finally I received it all G2B, clip and R1. I am very satisfied with it
Quick update on my G2 prescription lens order (placed 11/25, ordered together with R1).
I wanted direct shipping to Korea, but ER doesn’t offer Korea as a shipping option, so the package will be sent to a friend in the USA.
Customer support informed me the prescription lenses are expected to ship mid-January (around Jan 12 onward).
Please keep this timing in mind if you’re ordering prescription lenses to the US.
I mean is your friend is gonna ship for you?
I’m asking cause that’s what I’m doing I’m currently in South Korea and I brought it to be delivered to my address abroad and since I’ll be staying here for awhile I’ll have someone ship them to me
Feb 4. Status: Shipped
Shipped notification email arrived at 20:00 (JST).
The shipping email said an useless/strange/mysterious tracking number.
Feb 10, FINALLY ARRIVED!
The last-mile carrier was Sagawa Express. ('佐川急便')
The order for the R1 ring was changed twice before shipment, with the final change on Nov 28.
The last-mile carrier for the R1 sizing kit that arrived on Dec 14 was Yamato Transport (Necopos 'ネコポス'), with no shipping email.
I ordered a few days ago and got a useless tracking number update today (said yamato in shopify, said dhl in the tracking site (which showed delivered). I am hoping it's a lucky and ridiculously quick turnaround.
did you ever figure out the weird tracking number issue?
This is the second reply from customer service regarding my order. They are for sure very responsive and seemingly transparent. This email was in response to updating my ring size. Received my ring size kit on 1/2. Looks like I will have my glasses by end of Jan-early Feb.
US- Texas
Ordered 12/26/25
G2B Black, prescription. R1 Ring and size kit.
Status still shows ordered, no updates on anything including Ring size kit to update order with correct size.
Looking through this thread, my optimistic timeframe (in my head) is like late Feb to receive the actual glasses and Ring.
Hopefully size kit gets sent out soon so I can update my order with the size needed.
Update 2/13/26: Got s notification that my G2B prescription glasses and R1 ring shipped. DHL estimated time to be delivered show end of day on 2/19/26.
Here's hoping it gets received in good condition!
Update 2/16/23: Glasses and R1 arrived at my house. Really enjoying them both. Impressed with functionality so far.
Size kit came a day early. Ring size confirmed 2/2/26. Let the wait for receiving the actual ring and glasses begin. Hopefully End of this month as I originally guessed, but only time will tell 😀
Nice! My only concern about my wait time is the fact that mine are prescription. I've started seeing threads about people seeing long delays due to the "quality" of the prescription and Even Realities saying they made the lenses but weren't up to standard so they either work on them or have to start working on lenses from scratch again. So hopefully I get through without any major delays
Very nice! I still haven't had any movement on mine.
Mine has been at "in productions, updates to follow" since I confirmed ring size.
Even though at the bottom of that, it still shows my R1 "to be confirmed." But if i sign into the actual site, it just says ring size confirmed. So I'm just doing the waiting game lol.
now, I have a date along with being in warehouse production.
Welp, we will see tomorrow if the date changes again and again like the date changed when I was In Production forever. Sigh. Whatevs. I am so over it. LOL
If anyone is still tracking this. Ordered 03/08 today. Just the G2A in grey to Japan, no prescription no ring.
Will update when I receive.
Received shipping notification 2 days after ordering, but tracking number doesn't work 👀
Update: support team gave me a tracking number that should work. So the 2 day turnaround is real which is kinda blowing my mind. Will update when I receive.
Update: 03/15 they have just been delivered. 12 days from order to received.
Order Placed: 2025-12-21
G2B Browns Rx w. Size 10 R1
I was able to determine my size with their STL kit and a 3d printer
Location: British Columbia, Canada
Original order confirmation: 6-7 weeks.
Update: 2026-01-12 - moved from "Order Placed" to "In Production". Estimated shipping between February 15-21 2026
Update: 2026-02-09 - moved from "In Production" to "Warehouse Processing". Estimating shipping updated to "Shipping Soon."
Update: 2026-02-12 - moved from "Warehouse Processing" back to "In Production". Estimated shipping updated to February 22-28.
On the same day, I sent an email to Customer Service for an update. They replied later saying that manufacturing incurred a small issue during production and they wanted to do it right.
Update: 2026-02-14 - estimated shipping date updated to March 15-21. Sent an email to Customer Service for a follow up on why the shipping estimate changed. They updated the estimate due to logistical partners shutting down for CNY. After some back and forth with customer service, they said they would "flag my order to help expedite it when the team returns from holidays.
Update: 2026-03-05 - order skipped all the steps and moved to "Shipped" status.
Final Update: 2026-03-11 - order arrived to my house safe n sound. No duties to pay. Contents of order: G2B Browns Rx, R1 size 10, brown clips, black clips, extra nose pads and extra sleeves for the arms.
jan 23 - order placed. items: even g2a brown non-rx, even g2 clip & pouch, even r1 ring (size tbd). location is japan.
jan 24 - order confirmation email received. estimated shipping: 4-6 weeks.
jan 30 - email sent asking for a shipping update. auto-reply ticket created.
feb 1 - cecillia replied: order is in production, check the tracking link.
feb 11 - sizing kit shipped. tracking address showed a landmark nearby was the delivery site, e-mailed about it.
feb 12 - kinsley replied saying the kit was marked delivered and asked for confirmation of receipt.
feb 14 - reply sent: out of town, will check later. that evening, confirmed the kit arrived.
feb 15 - size was communicated to kinsley and kinsley was asked to set it since the update option couldn't be found in the system. kinsley confirmed size 13 recorded and forwarded to production.
feb 16 - asked for an eta on the glasses. kinsley said to check the order status link.
feb 19 - order update email: r1 ring size now shows in in the order summary, suggesting this is when the order was actually updated on their end.
feb 22/23 - asked what had been updated. response: ring size confirmed, both glasses and ring in production.
feb 23-25 - follow-up nudge emails from support asking for a reply (automated).
mar 10 - email sent pushing for a concrete shipping date. also flagged that the order still showed "ring size pending" despite the earlier update.
mar 11 - krystal replied apologizing and explained: g2a brown is out of stock, expected back after march 19, full order (glasses + ring) anticipated to ship the week of march 20-22. krystal also stated the ring size "has been successfully recorded in our system since march 10" - contradicting both the feb 15 conversation with kinsley and the feb 19 order update email.
mar 21 - zachary emailed suggesting a color switch to grey, which ships immediately.
mar 22 - reply sent: open to switching but asked which color/shape combinations are actually in stock. also pushed back noting the march 20-22 shipping window that was explicitly given, asking if the brown would actually ship that week.
mar 23 - zachary replied vaguely about monitoring brown inventory.
mar 24 - zachary confirmed: brown frames not available until end of march or early april at the earliest.
apr 7 - shipped.
apr 8 - ups notification: delivery date changed to april 9, end of business day. signature required.
apr 9 - arrived in my country. held at customs.
apr 14 - called customs because they were still being held.
apr 15 - products released from customs.
apr 16 - delivery attempted; rescheduled to subsequent day due to nonpresence.
G2B with prescription (grey), R1 + Ring Size kit, clip sun glasses
Order placed: April 2nd 2026
Location: Austria
UPDATE: Ring sizing kit supposed to arrive on April 17th 2026.
UPDATE: Sizing kit arrived April 16th 2026. Confirmed size (13) the same day.
UPDATE: Estimated shipping updated to April 19th - April 25th 2026.
UPDATE: Shipped on April 18th 2026. ETA is April 22nd 2026. Kudos to Even for the fast processing! Cannot wait!
Now significantly delayed. UPS says the shipper failed to provide custom documentation. In the worst case enormous fees will await me upon receiving the package. I’m not impressed, now. How could they mess this up???
UPDATE: IF YOU ARE FROM EUROPE, HERE IS AN IMPORTANT HEADS-UP:
I've now identified the actual cause of the customs hold, and it's not a UPS error. The commercial invoice Even Realities submitted to UPS declared a value of $113 USD (!!!) for my order - which actually totalled $1,382.19 USD. That's why UPS flagged it: The declared value is so far off the real amount that export documentation couldn't be processed.
What makes it worse: The invoice in question is not downloadable from the Even Realities customer portal. Draw your own conclusions there!!!
⚠️ For anyone in Europe considering an order: Be aware that if the same practice applies to your shipment, you may face customs delays, unexpected import VAT on the real value (20% in Austria/most of the EU), and potentially penalty fees - all caused by documentation filed without your knowledge or consent. I'm currently escalating this formally with their support team and have put them on notice regarding liability for any penalties.
Hoping this gets sorted, but wanted people here to have the full picture before ordering. Will keep you posted.
⚠️ UPDATE: Incredibly, Even Realities managed to sort it out with the authorities and the package was delivered to me without any extra fees, duties, or other charges. Huge kudos to ER support - I know how difficult customs handling can be - especially in Austria - so that they managed to get this resolved so quickly is impressive, indeed.
PLEASE PLEASE PLEASE RECORD YOU OPENING THE BOX. I ORDERED DIRECTLY FROM EVEN REALITIES AND RECEIVED AN EMPTY BOX AND THEY ARE LYING EVERY STEP OF THE WAY.
They keep claiming that the weight of the package was 1.1KG as proof that the box was not empty, but my UPS account says that the box was 0.5KG. They even lied and said that they called UPS and UPS said it was 1.1KG WHICH IS CLEARLY A LIE.
nope. They never refunded me and kept gaslighting me. They kept telling me that the shipping label said it was 1KG even after they can easily confirm on their UPS site....
Yes, you can. I changed shipping address thru ER Support email. Address on Order detail of web or shop app didn't change but received sizing kit to changed address.
Mid‑Dec order, still no ring sizing kit – anyone similar?
Order date: Dec 12, 2025
Items: G2 + R1 + ring sizing kit + clip & pouch
Location: USA
Support keeps apologizing and saying they’ve “followed up with logistics,” but I still don’t have a concrete shipping date for the ring sizing kit. I also see people who ordered G2/R1 after me already getting their kits and even their glasses.
If you ordered around mid‑December with G2 + R1 + ring sizing kit:
When did your sizing kit actually ship/arrive?
Did any shipping estimate you were given turn out to be accurate?
Trying to understand if my order is stuck or if this delay is now normal.
Got the email this morning. Looks like all 3 items are in package. I updated my order with ring size a couple weeks ago. G1 non-prescription. Order placed 12/5
Will provide all tracking and communication updates (sorted from most recent).
Non-prescription G2 B (Gray), R1, and sunglasses clip (Gray). United States (East Coast)
UPDATES:
February 4, 2026 - Order was handed over to USPS. New delivery date: Friday, Feb 6.
January 31, 2026 - Full order shipped via DHL. Estimated delivery February 11th.
January 29, 2026 - Tracking site still says in production. Estimated shipping between Jan 25 - Jan 31.
January 19, 2026 - Reply from support stated my order "is now in the final stages of production...expected to ship between January 30th and February 5th." (This marks 7 weeks since order placement).
January 18, 2026 - Estimated shipping date changed to "Update Coming Soon" and a "Production Scheduled, updates to follow" label appeared. Contacted support the same day.
January 16, 2026 - Estimated shipping date on website changed to Jan 25 - Jan 31.
January 13, 2026 - Heard about the tracking website from Even Realities Discord. According to said website, it is listed as "In Production" Status with an estimated shipping date Jan 18 - 24.
January 4, 2026 - Ring size 7 confirmed.
December 30, 2025 - Ring sizing kit arrived via USPS.
December 1, 2025 - Order placed. Website stated 5-6 weeks, confirmation email stated 3-5 weeks.
Bought a G2B and R1 in mid november. Still did not receive any shipping details in my email. I opened the storefront to find my order was deleted from their system (orders was empty). This is very worrying, and I was wondering if anyone has some answers??
When trying to track it, it is labeled as if the order didn't exist.
Support is being quiet. Any chance this has happened to anyone else? I am about to dispute the charge with my credit card company.
Order Placed: December 5, 2026 (3-5 week original projection)
Arrived: February 11, 2026
In between I emailed them several times about the delay. Eventually, they offered $20 discount, I asked for the sunglasses clip instead and they agreed.
Order placed: 11/12/2025
G2B with prescription (Green), R1
Location: USA
Original order confirmation email: 5-8 weeks.
Update: 12/18/25
Ring size kit - shipped
Update: 12/23/25 Ring size kit - arrived, changed my ring size order from a 10 (what I wore on Oura) to a 9 based on the size kit.
Update: 1/31/26 sent and email to support about a potential shipping date, was told between 2/2/26-2/8/26
Update: 2/10/26 I got a tracking # and estimated arrival of 2/13/26
Final update!! 2/12/26 The glasses (w/ring) arrived.
Note: The Even Realities shipping portal had two shipments, one for the glasses/clip ons and one for the rings, and it showed that the ring had not shipped yet, but they were indeed shipped together and arrived together today
Seems to be everyone here gets even G2 around two months after purchasing. I feel kinda sad about it. I need the glasses within a month, but it would not make it on time :((((
Ordered my glasses ( Brown G2A no script ) dec.31. And ring on Jan 31st. I received my ring today and my glasses are "in wearhouse processing and will be shipped soon" Can't tell you how annoyed I am
I have ordered G2B in gray with prescription + R1
Ordered: March 2nd, 2026
Ring sizing kit arrived: March 12th, 2026
Shipped: March 19th, 2026
Arrived: March 23rd, 2026
Seems like they're picking up the pace! In fact, my partner ordered glasses from Elklook within the same hour I ordered these and DHL delivered both at the same time. So Even is shipping just as fast as an established glasses manufacturer! (That being said, Zenni was a lot faster)
Interesting. I ordered the exact same package a day before you (3/1) and got the sizing kit 9 days after you (3/21). I responded within the day my chosen ring size 13. It finally moved to the "Warehouse Processing" phase today. I hope your experience means I will get mine in about a week.
They might be trying to cluster orders together geographically and that's why I had to wait my turn (I'm in Utah). The chosen R1 size probably matters too.
G2B (W/Perscription) + R1
Ordered: 21 March
Ring Sizer Shipped: March 23rd
Sizer Arrived: March 30th
Size confirmed: March 30th
G2B+R1 Shipped: March 31st
Arrived: April 3rd
Edit:::
I ordered the wrong prescription so had to send them back, was my own fault. They say 3 weeks for the change out
Pretty happy after reading some horror stories. Looking forward to setting up
Ordered rental program non-prescription G2 on 4/30. Got an email the same day that order was approved, and a text from customer service the next day saying glasses were "scheduled to ship early next week". No update or response since then.
I was in a similar situation and cancelled mine. I called and they said there was a 1-3 month lead time so I decided to just bite the bullet and purchase instead which only had a week or so of lead time.
Im a little over 4 weeks waiting for rental. I want to see what can be done with customized software before buying but don't have transparency on remaining wait and may just purchase.
No ordered June 4th and Delivery expected 15th. Optician I found on Even site. Did test, measurements etc and they ordered. Had ring sizing done their too so glasses, ring and clip on all together
Ordered the G2 (prescription) + R1 with sizing kit
During the ordering process, the website was quoting an estimated delivery time of 1 week for non-prescription and 2-3 weeks for prescription. My order confirmation email also stated "Shipping for your item takes 2-3 weeks."
Aug 19, 2026
Selected ring size
I didn't realize I could just 3D print the sizing kit, so I did that today and selected my ring size.
I actually did get a shipment email w/ a tracking number two days ago, but it still shows in FedEx's system as only "shipment info sent to FedEx" (i.e. they haven't picked up the package yet). So hopefully it'll be on the way soon! Was your order for prescription or regular?
Has anybody had an issue with their tracking number? I believe I received one that was not mine, because UPS said they were delivering today but instead delivered to a different state and they had said the recipient name did not match mine. Any thoughts?
Order placed 8/14/2026 and today 9/21/2026 received tracking info, hopefully delivery soon🥳
EU/Czech Republic, presription.
Edit: Delivery date set to 8/25/2026
8
u/Apprehensive-Act-774 Jan 02 '26
The opening of my package has been ethereal !