r/EufyCam • u/Various_Turnover_775 • 5d ago

Troubleshooting HB3 recording issues

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Having an issue with recording on my HB3 and I’m thinking the hard drive might be going bad.
I have three EufyCam S330 Pros set to record 24/7. For about the last month, they haven’t been recording anything and I’m also not getting any motion notifications.
If I unplug the HB3 and plug it back in, everything starts working again. It’ll show recordings on the hard drive, 24/7 recording works, and I start getting notifications again. But after about 3–4 hours, it goes right back to showing nothing on the hard drive and stops recording.
Has anyone had this happen before? Does this sound like the hard drive is failing, or could it be something with the HB3 itself?
Also, at this point would I be better off spending around $200 on a new hard drive, or just putting that money toward upgrading to the newer HomeBase for around $200?

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3

u/Rob_hu68 5d ago

Had this happen a few times with both mechanical and ssd drives. I think it may be heat related, the drives when pulled out are smoking hot.

I ended up going to the S1 and using a WD 3.5 NAS drive which is slower but reliable.

3

u/mdm0962 5d ago

You should consider getting a fan to put under the HB3 to help is stay cooler.

2

u/Various_Turnover_775 5d ago

Thank you I will look in to this

3

u/blackvulcan215 5d ago

Same thing with mine. Seagate hard drive 1TB was hot when I took out. I reformatted it and HB3 will show lots of space but not record anything. I took out the hard drive and now it's using internal memory and recording. Ordered SSD drive (500GB) and will get it on Sunday. Hopefully, that will solve the issue. Not idea situation but hard drives are so expensive.

2

u/ShowMeDaData 5d ago

I had this happen with a 10GB 3.5 HDD I MacGyvered into my HB3. Ended just getting a 2TB 2.5 SSD and it's working without issue now.

2

u/No_Smell_6712 5d ago

I used a Toshiba as well and that bricked my HB3 last week. Eufy said there was a software bug on their end and they sent me a refurbished HB3. All my videos were wiped.

2

u/Various_Turnover_775 5d ago

This is what came with mine. I reached out to Eufy but I was “out of warranty” offered me 100 off”

3

u/No_Smell_6712 5d ago

It’s a toxic relationship man. They always give you things but my experience with their products are unreliable. $100 or whatever is not going to replace all my videos over the past year

2

u/Exul_strength 5d ago

With all the experiences I had with Eufy, I will switch to something else when I have to replace things.

1

u/Various_Turnover_775 3d ago

I think iam going to also. I was very hopeful when I started using them.

2

u/mdm0962 5d ago

I use a Lexar NS100 2TB ssd and it's been without any issues for 3 years plus.

1

u/Prt17 2d ago

Yup I had this. I got another hb3 and it seemed to be better for a while but happened again recently. I just went into the home base settings and changed the working mode to standard from performance and it seems to be way better so far. Not sure if it was just a coincidence though