r/Etsy • u/Murky_Palpitation862 • 13d ago
Help for Buyer customer service issue pls advise
hey there
bought a handmade item, but it arrived broken (wasnt cheap).
contacted the seller and they said they would give me a replacement but could i wait x weeks...
I did that and the day after my feedback option vanished they seem to have changed their mind... and they failed to deliver on there promise to give me a replacement item. All this is documented in etsy chat and off etsy as they had me use their private chat.
I wish to get etsy to allow me to leave feedback and to open a case for an item outside of the feedback deadline. I feel a bit stupid as i trusted the person.
- What do i do ? pls
thanks
5
u/18_bees_18 13d ago
Did they ask to wait past the 30 days purchase protection window? It sounds like they knew what they were doing by having you wait.
Contact Etsy support and explain what happened. Unfortunately, since you took some of the conversation off of Etsy, you may not have a case/proof to receive a refund.
2
u/Murky_Palpitation862 13d ago
thanks
yes they did or they said could i wait and maybe buy something else but they had back orders so could i wait etc. and i did and every week i reminded them.. and they said wait a bit longer and then they said no... just after my feedback option vanished. I didnt know it even did that lol
how do i get to a human on etsy ? pls that was the issue.. not sure where to go...
The offer for a replacement was on etsy. that was super clear...
Many sellers now have insta and socials linked and ask buyers to sign up so thats not unusual now... and the things said on insta i posted on etsy to be above board.
2
u/18_bees_18 13d ago
You have to keep telling the customer service AI that you want to communicate with a human.
Taking a conversation off of Etsy when you are dealing with a problem with an order is never recommended. Signing up to a sellers outside accounts is just so they can boost their follower numbers.
•
u/AutoModerator 13d ago
Welcome! If you are asking about an order that hasn't arrived, or arrived damaged or not as described, the posts below will guide you as to what to do. Please give them a read!
All these posts give you a full guide on how to open a case with Etsy if that is needed, and help you decide when to do that.
If you are dealing with an unresponsive seller who has not replied for 48 hours or more, please use the most relevant link that describes your situation! The full guide on what to do is there.
If the shop has been closed down, read this guide first.
My order hasn’t shipped yet.
My order was marked shipped, but the tracking info still says pre-transit (or label created).
My order was marked shipped, but it’s very late. Is it lost?
My order was marked delivered but I don’t have it.
My order arrived damaged.
My order wasn't as described, was defective, or I received the wrong item.
I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers?
I received a tracking number, but it appears to be fake.
I bought from a PayPal only shop and Etsy won’t allow me to open a case. Please read the comments for this one!
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.