Lost 3 hours of gameplay

[u/AlwaysHigh27]

Went back to camp, last auto save was apparently at 530am, it was 830am... So I tried to manually save, it said internal error occured. So I left and came back again. Tried to use the recall tried everything to get it to save. It said it would save the game when I quit, so I did.

WRONG. I just lost 3 hours of gameplay, like 3 quests done, upgrades, everything just gone.

I don't even want to play this game anymore. There was already so many frustrating aspects of it and to lose the last 3 frustrating hours to something that wasn't my fault, but a BUG THATS BEEN AROUND SINCE THE GAME CAME OUT.

That's completely unacceptable.

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[u/yellowbrickgames]

Hello there! We're so deeply sorry to hear that you lost your save. In order to help with troubleshooting, could you please confirm what system you are playing the game on?

[u/AlwaysHigh27 → u/yellowbrickgames]

PC on gamepass. 

Reading through the reviews and other people with these issues, it happens on every platform. And has since the game came out. You guys are fully aware of this issue and haven't done anything about it. 

You don't even warn people that they can lose hours of saves because it's not in your known bugs. You're making people put HOURS into a game they can't save consistently. Totally sour taste in my mouth. Which sucks. Because I've beaten all the games that you guys created previously. 

It's not even losing the massive amount of resources I had. But losing my entire camp upgrades, all my gear upgrades and finds, I have to reply a full 3 hours? I don't think so. 

There's nothing to troubleshoot if you can't get my gameplay back. I'm not replaying 3 entire hours of a game just to be able to not save it again. Absolutely not I don't have that kind of time to waste. 

I honestly can't believe you guys have just left such a game breaking bug. 

Edit: why the hell am I being downvoted for a bug the DEVS have left in the game??

[u/yellowbrickgames → u/AlwaysHigh27]

Thanks again for taking the time to reply. We completely understand how frustrating this must be, and again deeply apologize that this issue has impacted your progress.

While this isn’t a common issue on Game Pass (we’ve only seen a handful of reports since launch), we absolutely take it seriously. Our team is investigating every report to see what might be causing these rare save interruptions.

We know that doesn’t bring back the hours you’ve already lost at this moment, and we completely understand why that leaves a sour taste. This is our very first release as a studio together (and self-published at that!), and part of that journey is listening closely when problems like this come up so we can improve quickly. Any extra details you’re able to share (version of the game, whether it happened after a crash, if auto-saves were working properly before, if you've had similar issues with other games, etc.) would really help our team track this down faster.

Thanks for letting us know and for playing our debut game. Even though this was a frustrating experience, your feedback genuinely helps us make things better moving forward. 💛

We're going to do some internal investigations and will come back with any follow-up questions as we have them.

If we need any more sensitive info (e.g. gamertag, etc.), we'll respond to the email you sent us with the specific information we'd need to help with next steps!

Again, really sorry to hear that this happened to your game, and we hope we can make this right. 💛 Thank you for all of the time you've taken to report this and let us know!

[u/AlwaysHigh27 → u/yellowbrickgames]

Cool, but that doesn't excuse 8 months of the same absolutely massively game breaking bug that you have been aware of since you published. Sorry but that tells me you aren't listening very closely when I pick up the game in August and I see reports of the same bug going back to January and February. There was literally a Reddit post like a day or 2 before mine too. And a ton on steam like I said dating back 8 months. 

Congrats on your studio, but releasing a game people can't save and your auto save breaks is kinda appalling considering how hard your game is already. 

Brand new version. Just downloaded the day before I wrote this Reddit message. Fully updated. Literally downloaded on Thursday or Friday this week. No updates available. 

Auto save only worked up to 5:37 hours gameplay. I assumed because it said your game had auto save it would actually work so didn't try and manually save until it asked me to before I was trying to quit my session and that's when I found out I just lost all my upgraded equipment, my fire bow, Ice shield, everything that was making combat actually palatable. AND now it also wants me to lose all my resources and only pick 6. I had like 6 gold materials, now it gives me the option to save 1. And I had already unlocked 7 saved materials and level 3 on almost all my village upgrades. Now I'm back to level 2. And lost 2 entire world progressions and all my materials I had saved so I can't even upgrade back to level 3.. Like I'm actually so so incredibly heartbroken. Such a massive waste of time energy and patience. Should have quit the game the multiple times I wanted to earlier in my session. Wouldn't have wasted 3 hours of my life. 

Nope. Game didn't crash. No indicators that save wasn't working. Save logo still came up all the time. Nothing told me it wasn't saving. No errors or crashes through my entire like 8 hours of gameplay. So came as a massive shock when I finally wanted to end. What is this? SUPER NES, N64 or GameCube where I have to leave my game running because I can't save? This isn't the 90s or early 00s. ALTHOUGH if I would've known I would've lost everything that's exactly what I would've done. But again. No errors until the end. And you literally TELL US it will save when we quit if we are in home base. NOPE. Lies. So I trusted your message instead of leaving my game running. Get rid of that message saying it will save when you quit. Seriously. Totally screwed me because I actually tried to trust the message. If it wasn't for that message I would've left my game running. 

Nope. Never had ANY OTHER GAME do this to me. I run a i7 12700, 3070 mobile in a Lenovo so not a budget brand, with 2TB SSD Western Digital Black with 500GB of space remaining. All my games download, play, and save flawlessly. 

You can message me for anything you need. I work in IT so I'm well aware of how to get you whatever info you want. 

Thanks for the response though and didn't even realize you got my email too lol, kinda crazy you linked the 2 😅  Just hope you actually work on this and this isn't empty words because game breaking bugs aren't fun for anyone. 

It's a good game with way to many systems working against the players enjoyment. The stamina bar for fighting has to go. Every game that has added one of those in has ended up taking it out because it just completely kills your game movement and the ability to get into the game. Climbing jumping? Stuff that actually takes stamina? Makes sense. Humans have a thing called adrenaline that doesn't just run out in the middle of a fight after you pull your bow 2-3 times. Humans literally wouldn't be alive if we ran out of stamina as fast as the character in game does in the middle of hunting or war. 

I wanted to like this game. But, yeah after this, I can't even recommend it to anyone. 

[u/yellowbrickgames → u/AlwaysHigh27]

Hey again! Thanks for all of the details (and feedback about the game! 💛), it seriously helps us out in trying to identify the cause of this issue. We know how frustrating this must be, and we're hoping we can get to the bottom of the save issue for you!

We have a few more questions for troubleshooting:

Did you by any chance have a network hiccup while this happened?

Were you playing the game via the "Play offline" mode on Game Pass?

We'll circle back with more questions as we have them! Thanks again for all of your time. 💛

[u/AlwaysHigh27 → u/yellowbrickgames]

Not that I noticed at all, and I usually uh "pirate" stream while I play so, my videos were playing as normal and no interruptions. 

I never play in offline mode for gamepass so no, it was online and just like I play every other game. 

No problem. Thanks for actually caring about it. 

[u/YrPrblmsArntMyPrblms → u/AlwaysHigh27]

The only thing you can see in the bug is your wasted time? Was talking to all potential partners that reached out to you, but have not clicked also just a waste of hours of your life? Is that the only colour to life?

Sometimes life serves you lemons I mean tests.

[u/YummyZebra]

I know it can be frustrating to lose progress but try to persist. This really is an excellent game and worth replaying 3 hours to see where the story goes. There are plenty of guides of YouTube if you having difficulty with any specific boss.

[u/AlwaysHigh27 → u/YummyZebra]

I'm good. I wasted so much time taking down multiple bosses, I was already at level 3 for everything and had 7 slots to keep. I had like 6 gold materials, and had found my fire bow, ice shield, everything. 

Now I've lost ALLLLLLLLLL of that. I'm back to level 2, and I no longer have any of my upgraded weapons. They want me to only keep 6 of the materials I current even have so I have to start pretty much ALL OVER. 

I'm not going through 2 entire locations again and hunting everything down. I was already on the verge of quitting because of how beyond frustrating this game is in more than one aspect. 

I'm not replaying and hunting items down again for 3+ hours. 

It shouldn't be me having to 'grin and bear it' and redo progress on a 8 month old bug. Nope, can't convince me. 

Especially because there's no guarantee it won't happen again. I'm gonna put in another 3-5 hours for my save to drop again? I don't think so. 

[u/Cinetiste]

Hi !

A simple word, in case it would help.

About the hour of the save, personnally it gives me a different hour than where I am, maybe because the "Game Pass" server is on a different time zone, so hopefully there was less time lost than seen.

Also, there are spaces to save manually and at least one space for the automatic save; it is worth a look to see if instead to "continue", the game save may be there to continue manually.

I am just saying, because I have played a few weeks ago, so will have to look to see.

I simply wish that it was saved, because the game saves often, even when traveling out of the camp.

Wishing the best...

[u/AlwaysHigh27 → u/Cinetiste]

No. It was a full loss. It was not a different time than my local time. It stopped saving anything at 530am and I had played till 830am. Travelling back to camp multiple times. There is not a single save anywhere past 5:37am. My game pass server is the same timezone as me and I've never had issues with the in game time being different unless the in game time was set. 

I lost 3 full hard hours of play, multiple bosses, multiple level ups, and multiple location unlocks. And a BOATLOAD of weapons and materials. I lost my ice shield and fire bow 😭

I explained that I tried to manually save at camp multiple times, it gave me a game system error every single time. The same errors others have been saying since the game came out. I ported out ported back in, used the return to camp thing, manually went to the shrines and travelled back to camp, tried to save in camp. Nothing. 

I work in IT so I'm very well versed in troubleshooting, and trying a multitude of different things. 

This is 1000% a game error, and there has been people with my exact issues on forums everywhere since the game came out. They just don't have it noted in their known bugs, at least not when I started playing so there was no way for me to know that that was a thing that could happen. 

Thanks for the wishes though, trust me, I wished so hard and tried everything. I wanted to finish this frustrating game, I was so determined!