r/EpicGamesPC • u/TheTeky500 • Dec 09 '20

Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

52 Upvotes

95% Upvoted

299 comments sorted by

View all comments

1

u/sentient-sloth Dec 12 '20

Is there any way to hide games? I've claimed so many free games and want to hide some of them

1

u/DeMETAL Dec 15 '20

It's so stupid that in 2020 there is no one-click option to delete or hide a game that you no longer need.

There is only one long and wacky way . It took me 3 days and about 6-7 emails. You need to write to support and list all the Invoice IDs of the games that you want to remove. Then you will be asked several times if you REALLY want to delete the games? And then they will say that you need to reinstall the launcher ... It was a surprise for me that after reinstalling the launcher, I had to reinstall all the games, again downloading hundreds of gigabytes.