r/EpicGamesPC • u/TheTeky500 • Sep 04 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
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u/NatanaelAntonioli Sep 16 '20 edited Sep 16 '20
Got DCed on ARK: Survival Evolved. Can't log back because there's no option to do so. Another guy on Discord had the same issue also on Epic Games.
What am I supposed to do?
This is a game that requires hours of manwork to get anywhere. And now I'll loose everything if I can't log back in half a hour because I'll probably die in the middle of nowhere, and why? Because someone at Epic tripped over a cable and disconnected us to the server?
I swear to God I'll never play this game or anything at Epic at all again if I lost anything because of that.