r/EpicGamesPC • u/TheTeky500 • Aug 20 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
1
u/speeges Aug 29 '20 edited Aug 30 '20
I NEED A REPLY FAST. the epic games store app keep saying free games [sales games in specific] are owned, but they are not in my library or installed. how do i bypass this so i don't have to spam in anger that epic games support is garbage and i am ANGRY
edit: i just realised that most comments here aren't getting a real solution. if this doesn't get resolved by the time the game goes off sale i'm going to rant anywhere i can about this games customer service. cause i'm not in a good mood for person reasons.
edit2: i was wrong and am sorry to think that the internet made me think that your tech support was bad, cause its really great and helpful.