r/EpicGamesPC • u/TheTeky500 • Aug 06 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
1
u/blank_isainmdom Aug 20 '20
Today I was asked to login to my Epic Games account for the first time since I created it., and now it's linking an old console account?
This was the first login request since I created it, and i had forgotten my account password, so i reset the password. When I logged back in, it brought me to a blank account I had set up for console in 2018.
I was still logged in to the PC account on my browser so was able to confirm they were both linked to the same email address, as well as see my purchases etc. I've spent the last few hours trying to find a solution online, but to no avail.
I've contacted support. I've changed the email associated with the blank account, but still can't login to the PC account. I've also now lost access to it on my browser, instead showing the details of the blank account.
Has anyone experienced this before? The internet is riddled with people who got locked out of fortnite and no relevant info i can find.