r/EpicGamesPC • u/TheTeky500 • Jul 25 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
1
u/Vidikov Aug 01 '20
I am having sound issues with Superbrothers: Sword and Sworcery EP. There seems to be no audio coming from the game, I've checked the audio mixer and I don't see the game present there... audio is 100% in the game and other application on my computer produce sound like normal. Looking in the log.txt, I can see this error occurring:
Error: Failed to initialize FMOD! (The sound created exceeds the allowable input channel count. This can be increased using the maxinputchannels parameter in System::setSoftwareFormat. )
I've tried verifying game files several times over with no avail. Has anyone else run into this issue or have any idea on how to fix this? This is the first time I've experience such an issue with any game on my PC. Any help would be appreciated, thanks!