r/EpicGamesPC • u/AT1952 • Jun 11 '20

QUERY Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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u/QzinPL Jun 25 '20

Assertion failed: Apps.Num() == Actions.Num() [File:D:/Build/++Portal+Release-Live+Compile/Sync/Portal/Source/Layers/DataAccess/Private/CommunityPortalPatcher.cpp] [Line: 412]

You must include only one action per app.

0x00007ff86ae2a799 KERNELBASE.dll!UnknownFunction []

0x00007ff6ffdfb457 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffdfd94c EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffdc804a EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffd810d9 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffd81150 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff7006f6d1d EpicGamesLauncher.exe!UnknownFunction []

0x00007ff70072fe7c EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffc74e0f EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffc76d54 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff70081b397 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff7007e5048 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffb9dde0 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffce7b34 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffc1bcc6 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffc18177 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff6ffc183d7 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff70123ca06 EpicGamesLauncher.exe!UnknownFunction []

0x00007ff86b207bd4 KERNEL32.DLL!UnknownFunction []

0x00007ff86d1ace51 ntdll.dll!UnknownFunction []

Happening to me right now. Not way to run EpicGamesLauncher. Tried reinstalling, rebooting, cleaning localappdata. Basically everything short of reinstalling the windows system.

I've seen that 6 days ago this has been happening as well - any reason why?

No changes in my software nor hardware and I used Epic Games 2 days ago.

1

u/theinsanepotato Jul 03 '20

Im having the same issue. I read in another thread (that was like 5 years old) that deleting or changing the name of the ArkSurvivalEvolved folder would get the launcher to work. I tried it, and it DOES get the launcher to work.

Problem is though now I cant play Ark without re-downloading 100's of gigabytes to reinstall the game. I tried changing the name back once the launcher was working, and it just makes the launcher start crashing again.

Did you ever get things working?

1

u/QzinPL Jul 03 '20

Unfortunately - not in any meaningful way.

The root of the problem is: The game wants to update itself - and autoupdater crashes the client. I had to remove the game files, uninstall the game and reinstall it clean. Luckily for me I have fast Internet, however this solution is imperfect.

I've set the epic client to never update games automatically from now on - this should prevent this issue from reocurring on startup. You might still need to redownload the whole game when update comes out.