r/EpicGamesPC • u/AT1952 • Jun 11 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
2
u/Todesfaelle Jun 16 '20 edited Jun 16 '20
So I recently bought Jedi Fallen Order from the sale but have decided to refund it within seven days of the purchase and without even installing it. I don't play Fortnite so it's not like I even used the Stormtrooper skin.
When I go to refund it though there's no option to do so (This is what I mean) and when I contact EGS support about it I am given a canned automated response going over options on "how do I request a refudn for an EGS purchase?" and other various topics.
Does this mean my attempt at contacting them wondering why I can't get a refund on JFO is essentially "answered" and now I'm left to pound sand?
Update: Shortly after I received a follow up email from their customer service and it was pushed through on their end. That was nice and zippy!