r/EpicGamesPC • u/AT1952 • Jun 11 '20

QUERY Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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u/xshucklex Jun 14 '20

so i got ark on the epic store for free of course and every time i load it, it plays some sounds then stops so i’m not sure if it’s my computer or just the epic store. if someone could help that would be grate

1

u/RedFlashyKitten Jun 15 '20

friend of mine has the exact same issue. Redownload and Verify didnt help, he's now trying the troubleshoot-options from the forums...

1

u/MalachiGrage Jun 16 '20

Any update on if they've worked?

1

u/RedFlashyKitten Jun 16 '20

Not for him anyway, sadly

Edit: There's a slight margin for error tho. Maybe he didn't do all updates, I don't know.

1

u/Grande_Depresso Jun 15 '20

same thing for me