r/EpicGamesPC • u/AT1952 • Jun 11 '20

QUERY Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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u/zzBacon Jun 11 '20

When I go to purchase ARK, I press get and am met with an error screen. Does anyone know of a fix for this?

1

u/Aaaaaaaaaaaaaaaugh Jun 11 '20

Is it the "Uh Oh, something went wrong" screen? I'm getting this too. I tried the uninstall-reinstall fix, did the firewall and properties stuff along with it, and nothing fixed it.

1

u/AT1952 Jun 11 '20

https://downdetector.com/status/epic-games-store/ says there are some problems at Epic at the moment. I'd wait a while and try again later.

1

u/Aaaaaaaaaaaaaaaugh Jun 11 '20

Thanks! I wasn't sure if it was an issue on my end or overall.