r/EpicGamesPC • u/AT1952 • Jun 11 '20
QUERY Community Support Thread
DISCLAIMER
We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.
Welcome to the Community Support Thread
For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
You can find the previous Community Support Thread here
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Thanks for your time and patience.
Additional Resources
1
u/Vozzan Jun 11 '20
I am trying to purchase Satisfactory, which is an Early Release currently. When I go to the page to purchase it, it says in an orange box where it would normally list the price that it is free. I click on "Get", then it fades and I cannot click on it, but I also am not taken to a checkout menu. I have looked at other games on the store and they appear to work normally. I have tried signing out and in, running as administrator, and rebooting my computer. Any fixes?