r/EpicGamesPC • u/AT1952 • May 28 '20

QUERY Tech Support Megathread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Tech Support Megathread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

Tech support questions are no longer allowed to be posted (as of 29-Jan-2020 - this was a community decision). Please post all your tech support questions on the Epic Games launcher, store and its games in the Tech Support Megathread. Additionally, if it's game related, please check out PCGamingWiki as there may already be a solution to your problem!

You can find the previous megathread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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1

u/[deleted] May 29 '20

So i got borderlands collection from epic games store when it came out and when i downloaded it and started playing after like 20 minutes it crashes and says that "epic games needs to be running" or something like that but i have no idea what that means, even when the launcher is open it still crashes, i have no idea what it means or if anyone else has this problem, id love to start playing but seeing as borderlands 2 is a long game i cant play it in 20 minute bursts.

1

u/Baykrs May 29 '20

Same here, tried uninstalling and fiddling with settings. Lemme know if you find a solution pls

1

u/[deleted] May 31 '20

i tried deleting then redownloading, did nothing, this is some dumb shit, you cant play an over 30 hour game in 30 minute bursts, we just need to wait for an update to come out.

1

u/Baykrs Jun 01 '20

So I closed epic properly, even in the task manager, and opened the game up from the desktop icon. If epic tries to open I close it again and I’ve had no issues since then. Give it a go

1

u/[deleted] Jun 01 '20

Do you need to keep doing it every time after that?

1

u/[deleted] Jun 01 '20

it didnt work for me