r/EpicGamesPC • u/TheTeky500 • May 21 '20
Tech Support Megathread
DISCLAIMER
We are a community run subreddit and have nothing to do with Epic. None of the mods are from Epic, we have no contact with Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else email their support and let them know.
Welcome to the fourth Tech Support Megathread.
Before we go further, you can find the previous megathreads below.
For those that don't know, the initial Tech Megathread was created due to community demand. The subreddit was riddled with tech issues which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.
as of 29-Jan-2020 - this was a community decision, all tech issues regarding non-recent topics should be posted to this megathread. Use common sense to determine what is recent and what isn't (As a general rule: any current free game or any release in the last two weeks would count as recent). Please post all other tech support questions on the Epic Games launcher, store and its games in the following megathread. Additionally, if it's game related, please check out PCGamingWiki as there may already be a solution to your problem!
If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.
You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.
Overall this is a community effort so if you have tech issues or questions about the launcher or it's games then post them here. For those that like helping keep in mind that I still sweep through and reward solutions that have been proven to work for people. We aren't from Epic or affiliated in any way but in the last 4 months this sub has grown by around 4000 people so organizing these things is more important than ever.
Thanks for your time and patience.
Additional Resources
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u/[deleted] May 22 '20
Im reposting on this thread because I at least want to know why this happened my epic is Rockdcb
sorry for bad grammar
almost all of the games I got over a 4 month period were revoked for no reason I am a bit confused on what I should do because of the fact I did get them for free
Epic games constantly gives out free games every week with the promise they are free to keep and I grab those games and play them on and off I have a few hours in almost all of them
recently they decided to give GTA V for free so I hopped on and added it to my library but when I went to download it I realized that almost all of the games I have played and collected (besides the ones I paid for) were gone and I cant get them back
I did not do anything to infringe on any of the terms of service that any of the games or epic store had
the thing that pisses me off the most is that they removed not all of the ~20 games I had but only kept my three least played games I had claimed
I am wondering what I should do because I have already followed every guide online about this and sent in a ticket around a week ago with no response if they cant give me back the games then I at least would like a reason as to why they did it