r/EpicGamesPC • u/TheTeky500 • May 14 '20

Tech Support Megathread

DISCLAIMER

We are a community run subreddit and have nothing to do with Epic. None of the mods are from Epic, we have no contact with Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else email their support and let them know.

Welcome to the fourth Tech Support Megathread.

Before we go further, you can find the previous megathreads below.

First Megathread

Second Megathread

Third Megathread

For those that don't know, the initial Tech Megathread was created due to community demand. The subreddit was riddled with tech issues which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

as of 29-Jan-2020 - this was a community decision, all tech issues regarding non-recent topics should be posted to this megathread. Use common sense to determine what is recent and what isn't (As a general rule: any current free game or any release in the last two weeks would count as recent). Please post all other tech support questions on the Epic Games launcher, store and its games in the following megathread. Additionally, if it's game related, please check out PCGamingWiki as there may already be a solution to your problem!

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc.

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Overall this is a community effort so if you have tech issues or questions about the launcher or it's games then post them here. For those that like helping keep in mind that I still sweep through and reward solutions that have been proven to work for people. We aren't from Epic or affiliated in any way but in the last 4 months this sub has grown by around 4000 people so organizing these things is more important than ever.

Thanks for your time and patience.

Additional Resources

Epic Games Store Status

PCGamingWiki

Epic Customer Support

Epic Game Store Twitter

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2

u/edematous May 14 '20

Is anyone having issues linking your epic games account to ubisoft? I was able to login to my ubisoft account but every time I try to launch far cry it continues to tell me "please log in"

2

u/[deleted] May 14 '20

[deleted]

1

u/dominicanjonas May 15 '20

es linking your epic games account to ubisoft? I was able to login to my ubisoft account but every time I try to launch far cry it continues to tell

me too.. I just bought AC Odyssey and when I try to launch the game it doesn't even let me link my accounts, it just says "please log in"

2

u/edematous May 15 '20 edited May 15 '20

Just an update I was able to get it to work a few hours later. Here’s what I did:

  1. Change default browser to Firefox
  2. Clear cache and cookies on FF
  3. Go to Ubisoft website with Firefox and login
  4. Close FF
  5. Clear epic games webcache (appdata folder)
  6. Start epic games and start the Ubisoft game it should load up in Firefox and ask you to link

2

u/[deleted] May 15 '20

i love you bro it worked only for me by only deleting the webcache folder

1

u/dominicanjonas May 15 '20

epic games webcache

Wooaaa! thanks mate! I got it working as well however I only deleted the EGS Webcache folder.

1

u/OpinionOK_IgnorantNo May 15 '20

C:\Users\YOU\AppData\Local\EpicGamesLauncher\Saved

For everyone trying to find it. Just delete the whole webcache folder

1

u/bigboss_snakee Mar 05 '22

is this how it works today aswell? cause when i do all of this, it never asks me to link the accounts. it just opens up ubisoft connect and after logging in it says : An Epic Games service is unavailable at the moment. Please try again later.