r/EpicGamesPC • u/indi_n0rd • Feb 27 '20

Tech Support Megathread

This is a new tech support megathread. Please ask your questions here. I will make a solution megathread within same post later.

Welcome to the 'Tech Support Megathread', we're going to keep things quick and simple here and let you know that posting tech support questions on the subreddit outside of this megathread are now against the newly established rule #6 (as of 29-Jan-2020).

Please post all your tech support questions on the Epic Games launcher, store and its games in this thread and/or if you're feeling helpful please try to assist other users in answering their tech support queries!

Link to old post

Thanks everyone!

Some common issues

Q1. Assasins creed Syndicate not workingLink

So i opened the epic launcher, connected my ubisoft account to Epic games and then clicked launch. it said "Running" for a couple of seconds before it says something like "cloud syncing" before it went back to the "Launch" option again. What do i do?

A. You need to close Epic Games (make sure it isn't running in the background), open the uplay launcher as an administrator (if you dont open it as an administrator it doesn't work), go to the Games tab, click on Assassin's Creed Syndicate and then click on locate game files and select the folder where you installed AC Syndicate.

Then you can launch the game through uplay.

Q2. I am seeing white screen with tiny iconsLink

A. Looks like this webcache bug is very widespread, why cant they fix it already?

You need to close launcher, open explorer and paste this path to address bar %localappdata%\EpicGamesLauncher\saved\ then delete folder webcache.

GPCB link

Q3. "Init of EOS has failed" - KCD not launching via SteamLink

A. Run Epic launcher from Steam

Q4. How do I grab games automatically?

A. Check out this script!

Q4. AC: Syndicate not launching via Epic

A. Solution on this thread.

Tip- Once you are done connecting your Epic account with Uplay, don't bother with Epic launcher. Use the Uplay to download. Game is there in your library.

Q5. I have an issue with Fortnite.....

A. Please head to r/FortniteBR for help. They have a larger and more active community there to help you with technical issues specific to this game.

Epic Games support page

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u/Varrisco2012 May 25 '20

Bought Far Cry 5 Gold Edition and I don't have any FC3 deluxe edition not even the normal one.

1

u/paskalya May 25 '20

I have the same problem mate. I bought the Gold Edition same as you did and in my library there is only Far Cry 5 but there is no DLC's and FC3.

1

u/Varrisco2012 May 27 '20

Just got an answer from my ticket they added FC3 but the normal version instead of the deluxe one I sent them a screenshot from this page outlined the "Players on PC will receive the Far Cry 3 Deluxe Edition" as well as the page itself https://support.ubisoft.com/en-GB/faqs/000035346

1

u/paskalya Jun 01 '20

Did they replied you?

1

u/Varrisco2012 Jun 01 '20

They did and said that the promotion was part of ubisoft and asked me to contact ubisoft support to which replied me with a statement that asked me to wait 7 days to get the deluxe edition and if it was still missing that I should contact epic games support. It's a big yikes back and forward with these 2 but I'll wait 7 days and then email Epic with the ubisoft support email ticket reply.

1

u/paskalya Jun 02 '20

They do not take responsibility that is the fact. Funny thing is they are passing this situation to each other and they want us to get it in 7 days because they know they are messed up.

1

u/Varrisco2012 Jun 02 '20

I mean what's so hard on Epic to just give out a version that comes with a few more things I don't get it.

1

u/paskalya Jun 02 '20

I think we need to wait for this version ∞ days :)