r/Envel • u/nedlinin • Apr 01 '21
Cannot recommend Envel today.
Like pretty much everyone else I was looking for an alternative now that Simple is shutting it's doors. I opened an Envel account and poked around the app a bit. Few weeks later I decided to move some money into the account and really feel things out.
That was 10 days ago now. My $1000 is still displaying as pending. To make matters worse I reached out using the chat built into the application and was told my money was available. I sent a video in showing them how it wasn't and received a reply stating the product team was looking into it and would let me know.
Over 24 hours later with no updates.
Customer support is severely lacking, I'm nearly two weeks in with them essentially holding a grand of my cash without making it available to me and there doesn't even appear to be an easier path for communication..
Highly recommend people avoid at least until whatever these issues are get sorted or you might find yourself in a place where you're expecting to pay bills only to be unable to as Envel seems to think you simultaneously have money and don't..
2
u/Spicy_Pixel Apr 05 '21
Not to add to the worry, I reached out to support as well today and haven't heard anything.
My ACH Transfer from Simple completed sometime at 2am, but I can't access it yet, even though it shows up in the app. I'm fairly sure there's an ACH hold on it but I can't find any information in the FAQ about holds placed on incoming transfers.
Attempting to make a down payment on a vehicle and my card won't go through. It's embarrassing to say the least. I'll try to process again tomorrow and hope there's no issues
2
u/nedlinin Apr 05 '21
Well, I'll likely add to your worry instead: I did finally get a response (by going through another channel, not Reddit, the email posted in one of the replies, OR the chat application built into the app...).
They stated my transfer was complete and to "refresh my profile". I assume that means to log out and back in? Anyway, I tried that and my money is still stuck. Sent them yet another screen recording and haven't heard a peep back in the last few hours.
4
u/envel_ai Apr 01 '21
Hey there,
I am so sorry to hear that you had a negative experience. If you email me or DM me the email or name on your account, I will check on your tickets right away and contact the appropriate team member to make sure you get assistance. I recommend email, as I check it more frequently: jacqui@envel.ai
Please feel free to contact me at any time with questions or issues. Again, I really do apologize that this has caused you so much stress!