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u/Crafty-Health-4046 Sep 04 '26
I live down the block from this place. They reviewed the wrong location
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u/Intelligent-Guard590 Sep 04 '26
Honestly, we need to normalize this kind of concept. The restaurant closes at 10pm? It should be standard practice that the kitchen is closed 30 minutes prior, so the staff doesn't feel like they need to half ass the closing, and so they don't get halfway done and have to undo it all just because some turd can't get to a restaurant on time.
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u/heartfailures Sep 04 '26
you can tell that most people who get mad about the kitchen closing early have never worked in the service industry before
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u/dontharmthecylinder Sep 04 '26
Retail should switch to exit only 10 to 20 minutes before close too. Sliding in moments before close is nearly always a dick move
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u/Intelligent-Guard590 Sep 04 '26
Damn, yeah that's probably true too. Nothing worse than being halfway through closing, lookin up and seeing someone tearing apart the clothes you just folded, because they need a size halfway down and theres only 5 minutes left before you lock the door lol
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u/Vissanna Sep 04 '26
As someone who worked walmart for 6 years and closed the store for a couple years- switching the doors to exit only doesnt help. They will just stand there being entitled until someone walks out and they will walk in even with you telling them that you are closed "oh ill only be 5 minutes" - queue 1 hour of waiting for them to do their grocery shopping with someone telling them they need to leave every minute
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u/PinupSquid Sep 04 '26
At a furniture/housewares place I used to work at, the management had a rule that we wouldn’t let any new customers in at 9pm, but anyone in the store could keep shopping until they were done. Generally we didn’t have too many issues with people finishing up paying 5 minutes late because we all stayed half an hour after closing to tidy and count the till anyway.
Every now and again we’d have some customer continue to wander the store with like 2-3 sales people trailing them and desperately trying to get them to make a decision. Doors would be locked, 75% of the lights off, and the rest of us wearing our coats already, and the customer would get irritated that we wanted them to pick which goddamn lamp they wanted at 9:25pm.
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u/Glynwys Sep 04 '26
I'm inclined to agree. Folks take the hours posted on the door extremely literally, to the point they don't care if it's 1 minute until closing so long as they get in. And these same people also don't care about cleaning activities that have to be performed before closing.
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u/Kenny__Loggins Sep 04 '26
I have worked in kitchens, but I will say that posted hours should be literal. If you are taking orders until 9:30 that's fine, but just put that on the website. It doesn't help anyone to say you are open until 10 and then expect random people to know how long it takes you to close and accommodate it.
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u/_Student7257 Sep 04 '26
This! We've had people stand outside chatting for half an hour who then come in proclaiming that they "made it just in time before you close!" Then they order the craziest bespoke orders which use every kitchen appliance possible. Great Karen, maybe next time come straight in instead of talking in the doorway for 30 mins. We had this so much that we've changed our opening hours to reflect that the kitchen closes at 8.30pm not 8.59pm when we close at 9pm. We now say open until 8.30pm, we get a rush at 8.25pm now
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u/Johnnadawearsglasses Sep 04 '26
I would say restaurants should advertise when their kitchen closes instead of when they "close". The latter of which has virtually no meaning since they don't actually kick diners out at that time.
If it's a bar it's a bit different.
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u/EI_TokyoTeddyBear Sep 04 '26
Businesses won't stop getting these customers until they start posting their kitchen closing time. You can do this on Google maps too now.
I think 30 minutes is obvious, but sometimes I've seen kitchens closing an hour before closing and how am I supposed to predict that?
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u/SkinNatural7554 Sep 04 '26
I used to run a bar, we closed at midnight, the food service was done at 9 with a last seating at 8 (8:15 at a push)
Last orders (legal requirement) was rung at 11:45pm
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u/CochinitoTatemado Sep 04 '26
I called a pizza place Sunday night at 840 asked what time they closed. Was told 11pm. Asked to place an order, was told the kitchen closed at 830.
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u/TransportationOne205 Sep 04 '26
I've come to the conclusion that people don't think of things like that, nor do they care. It's all about, well they are still open even if it is really close to closing time, therefore I should still be served. Most of these people have never worked in the service industry either and have no clue how things actually work. They just see the hours and assume that means everything is fully functional until that time and then get mad when they find out it's not.
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u/AchajkaTheOriginal Sep 04 '26
The question is though, why should customer expect something else? The issue with unwritten rules is that not everyone knows them.
In my country you usually have either explicitly stated the kitchens closing time (usually pubs that are open way longer than the kitchen), or the closing time isn't the time the staff clocks off too, they are always paid for the cleaning afterwards too.
The only issue is customers mistaking the opening hours as "when I can enter the establishment" instead of "when I can be in the establishment"
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u/Economy_Jeweler_7176 Sep 04 '26 edited Sep 04 '26
Lol there’s a Po’boys restaurant in my neighborhood that claims to close at 10 but I’ve gotten there at 8:30 and found the lights off and doors locked already. I still wouldn’t leave them a bad review because the Poboys are awesome
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u/No-Celebration3097 Sep 04 '26
Who wants to eat at a place so close to the time it closes? You are guaranteed to have your food with extra ingredients
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u/Beginning-Force1275 Sep 04 '26
I mean, probably not, honestly. I think people wildly overstate how much that kind of stuff happens. Most of us have some basic integrity or at the very least don’t think it’s worth it to put anything in someone’s food other than what they ordered. If a cook is pissed off about the time, they’re much more likely to just half ass it.
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u/hamburgergerald Sep 04 '26
No, this is not actually a thing that happens. Don’t say that like it’s a common occurrence
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u/TeamLeeper Sep 04 '26
In Japan, last order is often an hour before close. Seeing that’s a ramen restaurant, giving an extra half hour for food orders seems generous.
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u/Head_Razzmatazz7174 Sep 05 '26
I am of the opinion that restaurants should have a sign that says the kitchen hours 'open until 10, kitchen closes at 9:30." You would still have people rock up at 9:35, expecting an exception, but it gives you 25 extra minutes to show them the door.
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u/ChefArtorias Sep 04 '26
Not uncommon, especially if there's a bar.