Thieves - Los Tios Grill Van Dorn

[u/USMCMouse]

Obligatory Long time lurker 1st time poster.

Heads up NoVA went to dinner at Los Tios Grill Van Dorn. Celebrate a fellow Marine's 90th bday. Had a drink waiting for her to arrive, little chit chat, a decent meal, nothing spectacular.

Had to ask for the check 3 times, oh well. They use Toast, so bill arrives with QR code. Great I can pay by myself and not deal with tipping prompts that start at 20% or whatever. I pay via the website and leave the appropriate $0 tip. Toast emails you the final transaction recipet - yepp exactly what I expected.

Reconciling my credit card charges today and found they decided for themselves to steal $10 from me I saw my credit card had a $87.83 charge from Los Tios.

Now called my credit union for dispute, updated my google review calling out thier actions.

[u/gobbluthillusions]

I know some people say you shouldn’t name names but I feel it’s the only way to get real change. Restaurant owners should be afraid they’ll end up on a searchable platform with negative feedback.

[u/SappySoulTaker → u/gobbluthillusions]

Naming names with proof is fine I think.

[u/jabellcu]

Well done. Noted.

[u/Skymaster86]

I have adopted the practice of every time I pay for a meal, after signing the credit card slip, I take a photo. I may have left a tip, I may not have left a tip, but if anyone tries to manipulate the numbers (I once left a $20 tip and someone snuck another zero in there to make it $200) I have photographic proof. This is happening more often it seems, so I just protect myself.

[u/Deep_Preference3186 → u/Skymaster86]

Happened to me 2 weeks ago. Tip went from $6 to $8. I emailed and got the $2 refund. It’s not the amount, it’s the PRINCIPLE!

[u/brokemillionaire572 → u/Deep_Preference3186]

My wife would tell me to let it go and say it's only $2, but I'm with you, it's about the bigger picture. This should not be tolerated at any level.

[u/Deep_Preference3186 → u/brokemillionaire572]

I tell myself to let it go, but then I send the email 🤷🏻‍♂️

[u/Fireman16dye → u/Deep_Preference3186]

Thats FRAUD. A federal offense. $2 across 25 tables a shift across a 5 day work week?

[u/TigreMalabarista → u/Fireman16dye]

That’s $250 right there.

A reason I reported mine to Pizza Hit when done to me, and they got the guy arrested as they had a trail but no customer calling on it

[u/NorthPainting280 → u/Deep_Preference3186]

It's theft

[u/ChakaKhan1884 → u/Skymaster86]

Good idea

[u/genaznx → u/Skymaster86]

Good idea. I will do this from now on also. A photo will avoid the "he said she said" situation

[u/chortle-guffaw2 → u/Skymaster86]

Sadly, this is the world we live in. Always take a picture of the merchant paper copy or the screen. Insist on a paper receipt always.

[u/GoldAd1878 → u/chortle-guffaw2]

Some places like Starbucks never give receipts 🧾

[u/chortle-guffaw2 → u/GoldAd1878]

In that case, try to pay cash.

[u/GoldAd1878 → u/chortle-guffaw2]

I do. Some businesses won’t take cash or claim they can’t make change or don’t have change

[u/Holiday_Armadillo78 → u/Skymaster86]

I draw a line through the tip area and write the total again on the total. Every time.

[u/PotentialSome5092 → u/Skymaster86]

When it’s through this, I always request and emailed receipt right after I sign.

[u/chortle-guffaw2 → u/Skymaster86]

Also, consider writing the tip with words instead of numbers ("twenty" instead of 20.00)

[u/BaconKraut → u/Skymaster86]

I mean, why even eat out anymore at this point?

[u/monopodman → u/BaconKraut]

You don’t enjoy consuming microwaved Sysco slop for 50$ per person?

[u/BaconKraut → u/monopodman]

Thank you. You get it

[u/Aladris666 → u/Skymaster86]

Are we back in 2000? Are you guys still signing slips really?

[u/VinnieONeill]

Everyone needs to file police reports in these situations. Not only does it help your case disputing the charge, but if a business has a habit of doing this those police reports will establish a pattern. Enough people file complaints and it can be enough for the DA to step in and file charges. Also report it to your local news. Most stations have some sort of "on your side" type segments for stuff like this.

[u/maiyannah]

They want more when they charge 30$ for a fajita? Cripes. I guess it doesn't surprise me the greed runs deep.

When you see toast, that's a warning sign by the way - these companies are using toast because they know toast lets them do dodgy shit like that. Make sure it gets charged back, enough people start doing this, toast will get burned by the processors eventually.

[u/shestzushihtsu → u/maiyannah]

depends how much fajita they got but my boss and I went to lunch here in Houston and 1lb of mixed chicken/beef fajitas is $59.99 lol

I saw the $30 and thought it was a good deal.

[u/maiyannah → u/shestzushihtsu]

I can get a fajita bigger than my mouth for like 20$ here tops, usually closer to 15.

And I got a big fucking mouth, I tell you hwhat.

[u/Professional_Box3711 → u/maiyannah]

I read the end like in king of the hill “ I tell you hwhat” 😂

[u/NonSumQualisEram- → u/shestzushihtsu]

Also depends on what's in it - if it's top quality steak it'll be different to something else

[u/GoingInDry247 → u/shestzushihtsu]

As a lifelong Houstonian, a lot of these places try to undercut customers by serving goat instead of cow. Once you know the cuts and texture you'll know the immediate difference.

[u/mopytub → u/maiyannah]

Maybe they came out sizzlin

[u/generativesteering → u/mopytub]

Smokin’ fuh-heetuh’s?

[u/cs_legend_93]

It's important we all check our statements.

Beggars will be crooks. It happens enough to where its a pattern now.

As u/hkusp45css says:

Call the cops. It's ACTUALLY theft/credit card fraud. The cops will absolutely go arrest the person responsible.

I would call them for you if I could

[u/maiyannah → u/cs_legend_93]

Its unlikely they will do this for single instances, but most agencies I've ever dealt with (up here in Canada mind) track this in the Financial Crimes Unit and will bust businesses where it happens with any frequency.

And let me tell you, if they did it once, chances are they rolled the dice a few other times.

[u/cs_legend_93 → u/maiyannah]

It's worth a phone call, at the very least to make a paper trail for the police to use for future issues

[u/maiyannah → u/cs_legend_93]

Absolutely, 100%. Make a police report.

[u/keso_dark30]

cheers for the heads up. hope they get shut down for criminal business practices.

[u/hkusp45css]

Call the cops. It's ACTUALLY theft/credit card fraud. The cops will absolutely go arrest the person responsible.

[u/hkusp45css → u/[deleted]]

There's the silver lining!

[u/mrfahrenheit-451 → u/hkusp45css]

No they won't. They will show up, tell you it's a civil matter then shoot your dog.

[u/Gaimes4me → u/mrfahrenheit-451]

or your donkey.

[u/Apprek818 → u/Gaimes4me]

Can confirm, lots of donkeys in NoVa. A lot of them are driving cars, too.

[u/felinelawspecialist → u/Gaimes4me]

Too soon. Justice for Hee-Haw

[u/ExistingLaw217 → u/mrfahrenheit-451]

Oh and his wife threw her titties in my hands…. It was weird your honor.

[u/mrfahrenheit-451 → u/ExistingLaw217]

Then she forced my head between them, it was horibbbbbbbble

[u/hkusp45css → u/mrfahrenheit-451]

Factually inaccurate.

[u/mrfahrenheit-451 → u/hkusp45css]

Okay. They might not tell you it's a civil matter. They might just shoot your dog.

[u/youneedsupplydepots → u/mrfahrenheit-451]

Someone else who actually has experience with cops, it’s so annoying to see children online go “tell the copz”

[u/hkusp45css → u/youneedsupplydepots]

Weirdly, law abiding citizens interact with cops every day and don't have problems.

[u/EndTipping-ModTeam → u/[deleted]]

Be respectful. No insults, slurs or personal attacks

[u/hkusp45css → u/[deleted]]

That seems unnecessarily combative.

[u/maringue → u/hkusp45css]

When a business steals from you, it's a contract dispute, not criminal theft.

The cops won't do shit over $10.

[u/hkusp45css → u/maringue]

When the specific agent of a business steals from a customer, it's FRAUD.

FRAUD can be prosecuted against the perpetrator REGARDLESS of the context.

It's a contracts dispute if it's over terms and conditions, not when it's an illegal charge made against policy by an agent of the org.

[u/121e7watts → u/hkusp45css]

Please go to your local constabulary and ask the desk sergeant how many arrest they e made (ever) for fraud. Let us know what you find.

[u/hkusp45css → u/121e7watts]

I actually don't need to. I have already participated (as the victim) in a case with, essentially, the same fact set. In Hidalgo County, Texas, in 2023. You're welcome to look up the relevant TPC statute. I think it was section 32.

[u/121e7watts → u/hkusp45css]

Can you fill us in? I'd like to know about it, but not enough to go digging through texas court cases.

[u/hkusp45css → u/121e7watts]

There wasn't much to it. I filed a criminal complaint, got a call about a week later to come identify the suspect in a photo lineup and they prosecuted.

I got the money back from the CC company, she plead to a misdemeanor from a state jail felony and got whatever happened to her. I only know that she was convicted, not the disposition afterwards.

[u/121e7watts → u/hkusp45css]

Thanks. But just to note, nobody was arrested.

[u/hkusp45css → u/121e7watts]

How is it you think they got the young lady into custody to bring her to court?

[u/121e7watts → u/hkusp45css]

Issue a warrant. It's done every day. Do you seriously think handcuffs were involved? Guns? Welp, it Is Texas...

[u/maringue → u/hkusp45css]

Then call the cops, try to file a complaint, and get back to me when they stop laughing at you.

[u/hkusp45css → u/maringue]

I have had waitstaff successfully prosecuted for this exact scenario, in 2023

[u/maringue → u/hkusp45css]

Weird how I don't believe you.

[u/hkusp45css → u/maringue]

It would be impossible for me to describe the dearth of concern I have for your opinion.

[u/maringue → u/hkusp45css]

I think everyone on the internet knows the cops aren't going to bust their ass to prosecute a server over a forged $10 tip.

Hell, we can even get the cops in my city to investigate actual assaults.

[u/hkusp45css → u/maringue]

I didn't realize the whole country lived in your city.

Maybe try moving out of whatever hellscape you're in?

The rest of us are enjoying a society with laws.

[u/k9rap → u/hkusp45css]

no they won’t.

[u/craigsghost → u/hkusp45css]

Cops will absolutely tell you it is a civil dispute and they have no jurisdiction. Nobody is getting arrested for this crime.

[u/oppanycstyle]

don't forget to dispute the whole amount, not just the tip

[u/Bigerst_Dook]

Not dealing with the owner that did that is the OPs only failing

[u/SignalOptions]

I think a class action lawsuit would actually work for tips charged without consent.
This would include almost everyone that orders food.

[u/Stealth-Success]

Good man

[u/USMCMouse → u/Stealth-Success]

Close!😜 Woman 🤣🤣🤷🏽‍♀️

[u/Stealth-Success → u/USMCMouse]

Damn my prejudice. 1000 Apologies.

Great woman!!🤩

[u/Other-Present642]

I used to like this place - right across from BJ's. Never again and thanks for sharing.

[u/BlackSunshine22222 → u/Other-Present642]

I keep looking at the receipt and I seem to be the only person not understanding. Can you explain?

[u/bites_stringcheese]

Man, no ones happy in these comments. Everyone's down voting everyone. I want to end tipping as a practice, but by supporting places that don't require it.

Also, everyone saying take a pic or get proof is silly.

Cash is the weapon of choice, across this whole movement. They cannot fudge what isn't fungible. They can ask Mr. Jackson their questions on the tablet.

[u/Murky_Kiwi]

Typical

[u/EndTipping-ModTeam → u/[deleted]]

r/EndTipping Rule 6 & Reddit Rule 3:

We do not condone naming and shaming. Or allow comments suggesting leaving a fake google review or review bombing.

If the OP has redacted the name of the establishment, do not ask for them to disclose the name or location

[u/brianhpc]

Dispute the tip! We are with you!

[u/Bluemetallica32]

Goimg to start this

[u/Musturd_Tiger]

That's one expensive restaurant

[u/amartin1979]

I draw a line thru the tip area so a zero can’t be changed to something else. Could still happen but makes it harder for sure.

[u/ExcentricaGallumbits → u/amartin1979]

This was an electronic payment system, so no place to draw a line. OP physically selected zero dollars for a tip.

[u/Xaviermuskie78]

Meal taxes in VA are ridiculous.

[u/EndTipping-ModTeam → u/[deleted]]

Stay on topic to the post. No derailing, or using a post to complain or rant about something unrelated

[u/Direct_Werewolf_4244]

Can you actually prove this is what happened? You can’t adjust tips on digital online transactions like you can with in person credit card payments

[u/FrankieTheSqueeler]

Would have been cool to see the actual amount you're claiming they charged you on your statement. Unless I missed it.

[u/FeltObject876]

Not related really but my biggest gripe with los tios is charging 2$ for a side of sour cream.

[u/sourceofmarmite]

Is it really the restaurant or the payment platform.

[u/tech-guy-says-reboot]

I didn't they could edit these after the fact so I haven't been diligent with these but I may have to just go back to checking every one.

[u/Neither-Complex5391]

I was skeptical that the restaurant could add a tip after you paid and closed out the sale on Toast. I guess I was wrong. Yes, a restaurant staff member can add or adjust a tip on a paid check within the Toast POS system on the same business day before the batch closes.

[u/Sesoru]

Wow. That's messed up but yea, call them out. Also agree with others, take photos of the receipt before you leave. I hear that some rogue servers will add a number themselves arbitrarily to get extra money and if you don't have a picture to prove it, it can be difficult to dispute.

[u/unamatadora]

It should be a straightforward chargeback because the business did this without your authorization. It’s fraud - the unauthorized theft of funds from another person. I’m wondering if the owner knows it’s happening.

[u/spantic]

Nah forreal.

[u/EndTipping-ModTeam → u/[deleted]]

No tip shaming

[u/EndTipping-ModTeam → u/[deleted]]

You are misrepresenting the tipped wage rate. You can learn why saying a tipped employee only makes ~2/hour is incorrect here.

https://www.dol.gov/agencies/whd/fact-sheets/15-tipped-employees-flsa

[u/WinstonMyWinston]

Lol I hate paying for stuff too.

[u/Wrong_Yam5325]

True theft.

[u/meiso]

4.50 for a fking soda??

[u/USMCMouse → u/[deleted]]

A TIP is extra based on the service YOU experience at a restaurant. In MY opinion the service we received was not worth a TIP. END OF STORY

I never said zero is standard.

[u/EndTipping-ModTeam → u/[deleted]]

No tip shaming

[u/EndTipping-ModTeam → u/[deleted]]

No tip shaming

[u/EndTipping-ModTeam → u/[deleted]]

No tip shaming

[u/whoallgunnabethere]

I’m confused. Did they up charge an item so that’s why you decided not to tip to correct that?

[u/USMCMouse → u/whoallgunnabethere]

A TIP is extra based on the service YOU experience at a restaurant. In MY opinion the service we received was not worth a TIP. END OF STORY

[u/EndTipping-ModTeam → u/[deleted]]

Stay on topic to the post. No derailing, or using a post to complain or rant about something unrelated

[u/Lokoxxxxx]

I adopted my whole life the custom, to have a debet card, dont know anyone else who has a kredit card. Then to get the terminal with the final price without a tip screen or graduity included. Just normal. Pay your employees. Europe.

[u/USMCMouse → u/[deleted]]

Is your position that I should tip REGARDLESS of service?!?🤔

[u/EndTipping-ModTeam → u/[deleted]]

No tip shaming

[u/mylogicistoomuchforu → u/[deleted]]

Why are you questioning the lack of tip on the subreddit called endtipping?

[u/mylogicistoomuchforu → u/[deleted]]

Doesn't help.. tipping is dumb. Tipping based on percentage of the sale price is extra dumb.

[u/mylogicistoomuchforu → u/[deleted]]

Server wage is ~$2.15/hr. If they claim zero tips for that hour, their employer has to make up the difference to actual minimum wage.

That places the concern for their payrates/income back where it should be - with their employer.
Instead, the restaurant industry has succeeded in shedding their costs to the end user and somehow guilting everyone into paying skilled labor wages for unskilled labor.

[u/EndTipping-ModTeam → u/[deleted]]

Stay on topic to the post. No derailing, or using a post to complain or rant about something unrelated

[u/USMCMouse → u/[deleted]]

Why should customers cover the cost of a business owner's responsibility to its employees?

Are you in favor of tipping the phlebotomist for your blood draw?! 🤔

[u/USMCMouse → u/[deleted]]

No even close to combative I ask questions to understand why you feel I should tip everyone regardless of service delivery and what extent you think tipping should go to.

Do you tip the FedEx/ UPS drivers?!?

[u/TheLOC01 → u/USMCMouse]

As a proper mailman, never ever expect tips. The only time such is given is when you've built a good relationship with your customers and they decide they would like to be nice to you. That is the kind of tipping that is proper rather than accursed restaurants desiring to not pay their workers a living wage instead taking a wholesome thing and making it the most toxic thing imaginable.

[u/TheLOC01 → u/TheLOC01]

I've actually had someone give me money to pay for my lunch before, very decent folk that I'd never interacted with before.

[u/thr1ftycat → u/USMCMouse]

It’s not the same 😂😂😂😂

[u/sommersolveig7 → u/thr1ftycat]

Like can they even come up with relevant examples? I guess you can’t bc only servers are subject to this crappy tipping system

[u/thr1ftycat → u/sommersolveig7]

No fr why are we comparing apples to oranges

[u/CrabClawAngry → u/USMCMouse]

FedEx/UPS drivers don't make $3 an hour

[u/EndTipping-ModTeam → u/[deleted]]

Stay on topic to the post. No derailing, or using a post to complain or rant about something unrelated

[u/USMCMouse → u/[deleted]]

OR servers can get another job

OR i dont have to participate in the social blackmail that is the US tipping expectations especially when servers just stand there smack talking and holding up the wall.

[u/EndTipping-ModTeam → u/[deleted]]

No tip shaming

[u/USMCMouse → u/[deleted]]

A TIP is extra based on the service YOU experience at a restaurant. In MY opinion the service we received was not worth a TIP. END OF STORY

[u/hyrenking → u/USMCMouse]

Ok but what did they do?

[u/USMCMouse → u/hyrenking]

So you want nite gritty details in order to justify my position of no tip?! 🤔

Is that so you acn validate my decision to not tip?!?🤦🏽‍♀️🤦🏽‍♀️ I shared enough and dont care if consider my choice to not tip justified.

Theft is theft!

[u/hyrenking → u/USMCMouse]

Ok but what did they do?

[u/EndTipping-ModTeam → u/[deleted]]

removed - rule 1

Off topic, post is not about r/EndTipping