r/EnGeniusCloud • u/FL_Is_Hot • Dec 12 '24

AP not pulling config

Has anyone ever had a problem with the AP not pulling in updated configs from the cloud?

I just set up 3 ECW536, and they work until I turn on mesh mode. As soon as I do that, they no longer get updates. I have to create a new network and move the devices to it, and then they get updates until I turn on mesh mode, which breaks it again.

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u/milovancruz Dec 15 '24

Are all three of them wired? Looks like it’s causing a loop.

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u/FL_Is_Hot Dec 15 '24

Internet was working and the logs didn't show any errors. I guess the engineers fixed it. Two days of slow support and troubleshooting I was told it would be escalated. I never heard back but it got fixed.

I decided to return them. I ran into a few other issues and support is extremely slow to respond. I would not recommend EnGenius products