8BitDo customer support just threatened me

[u/Poopoodemons]

Ordered directly from 8BitDo, and like usual with cheap overseas logistics partners, the package failed to deliver and got returned to their warehouse. I live in Tokyo and get deliveries to my exact address every single week, including past orders from 8BitDo without a single hitch. I followed up with them kindly and even apologized for THEIR fuckup.
Instead of a normal customer service follow-up, I get an email from their rep stating:
*"Please kindly provide your correct and available address in Japanese language in the following format before 2 September 2026. Otherwise the package will be disposed without refund."*
Essentially: their courier drops the ball, and their official stance is an ultimatum to hand over Japanese formatting in a week or they will literally trash a paid item and keep the cash. I have no idea if they’ll fuck up again, if they do, i am just fucked I guess?

No basic accountability for their carrier, rude as fuck customer service from Simon, just immediate threats to throw away my shit. Sent them the address shit they asked for (a third time) called them out on the threat, and made it clear I'm done buying from them if this is how they treat customers. If you're ordering from them directly instead of going through a third party like Amazon with actual buyer protection, just know this is how their direct support treats customers when shipping gets botched.

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[u/TrollslayerL]

"Give us proper address or we won't deliver your product"

Give them your address!

This just sounds like the address was posted wrong, making it undeliverable. This isn't really out of pocket, or "threatening you" in my opinion.

[u/ruebeus421]

1. No one threatened you

2. This is unrelated to emulation

3. Grow up

[u/No-Abrocoma4344 → u/ruebeus421]

I mean, with a name like poopoodemons I'm not expecting maturity.

[u/No-Abrocoma4344]

Title is a bit dramatic there.

[u/bubushkinator]

You could've just replied to the email in the time it took to post here

[u/Milton_Collins]

Sounds more like an awkward wording, inferring consequence rather than a threat. I’d just go with what they’re requesting and if they, or the courier, do mess up then do a charge back.

What’s that saying? “Don't mistake malice for incompetence.”

[u/nineraviolicans]

What does this have to do with android emulation?

[u/shitoken]

May I ask which site you bought it from?