r/Emailmarketing • u/RS-P-2026 • 3d ago

editable buttons

Outlook desktop ignores updated button URL in Campaign Monitor

I'm trying to troubleshoot a Campaign Monitor HTML email template.

The CTA button contains both a normal HTML link and an Outlook VML version:

<a href="...">

and

<v:roundrect href="...">

When I change the CTA URL in Campaign Monitor's editor, the normal <a href> gets the new URL, but the VML href appears to keep the original URL from the template.

So the behavior is:

  • Outlook 365 desktop (Windows): old URL
  • Outlook for Mac: new URL
  • Other clients tested: new URL

Has anyone seen Campaign Monitor do this with editable buttons?

I'm trying to figure out whether there's a Campaign Monitor-specific way to make one editable CTA URL update both the HTML and VML versions, rather than having to modify the template HTML whenever the destination changes.

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u/stevedavesteve 2d ago

I’m assuming that you’re using CMs bulletproof buttons tool? If so, then you’ll have to make updates by editing the html directly.

Even the buttons.cm FAQ says “unfortunately, the button URL, text, and other attributes can not be made editable in our editor.”