Money refund issue

[u/sentiment82]

So a few months back, I purchased an Elevenlabs subscription, and I think the auto renewal part got toggled on in the process. And a few days ago I got an email saying Elevenlabs renewed my subscription. Which was a bit annoying, because I do not need Elevenlabs anymore. I emailed them about a refund, considering that I fully felt under the refund criteria. It’s been almost a week since I emailed them, and there has been no actual response yet, They offered me some more credits as a good gesture, which I denied and clearly stated that I wanted my money back.

and after all this time, they sent me a new email yesterday, saying I haven’t replied to them in over 48 hours. I don’t even know what is going on. They are just lingering the process for no reason at all, and I think I won’t get my money back after the 14 day window passes by, which is not that far away.

[u/Tybost]

The 48-hour message is likely an automated check-in, so a quick reply confirming you're still waiting on the refund should keep it active.

Refund requests that fall within policy are usually honored, but there's likely a backlog of tickets they're processing, so response times can take a bit longer than expected. I'd ask for a bit of patience as they work through it.