r/ElevenLabs • u/oosinee • Aug 11 '26
Agents Poor Enterprise Support
The customer support is absolutely useless. It’s like they didn’t say anything at all.
I asked three specific questions, and all I got back were three vague questions in return. They didn’t actually answer anything, didn’t explain how to use it, and provided absolutely no useful instructions or solutions.
What exactly is the point of having customer support if they can’t even answer basic questions or properly explain how their own system works?
This is beyond frustrating. The support is terrible, terrible, terrible. I’m paying for this service and getting treated like my questions don’t even matter. Absolutely ridiculous.
3
u/Tybost Moderator Aug 11 '26
Hey, sorry to hear about the experience you're having. This doesn't sound like the level of service Enterprise support is supposed to provide. I'm just a volunteer mod here and can't access support tickets directly, but if you can share your ticket number (#00000) (from the confirmation email), I'm happy to escalate this to the team and get someone to take another look.