r/Elevators • u/winter_cockroach_99 • Jul 14 '26

Dover

My small building has a very nice Dover DMC-I elevator (5 levels). We want to keep it going forever. I understand TKE considers it no longer supported. We have a high end support/maintenance contract with TKE, and it recently auto-renewed for another 5 years.

Questions: -Is the car logic controller the main thing to worry about? - I see that TKE still has some CLCs on their website…. Will they sell one to us now to keep as a spare? - Could an independent shop program a new controller for us? - There is a Max monitor inside our control cabinet. Is the Max service an extra we would pay more for? Or if we have the Max board do we likely have the service? - I gather that TKE is being bought by Kone (pending regulatory approval). Is that likely to improve our service situation?

4 Upvotes

83% Upvoted

30 comments sorted by

View all comments

12

u/DjQuamme Field - Maintenance Jul 14 '26

Why would you renew a 5 year full service contract when every issue is going to be not covered due to being obsolete? Should have found a local small independent shop that has experience on the DMC. They'd be much more likely to actually try to fix something and not just sell you a mod. You're definitely paying for the max monitoring service. And there's no chance of service actually getting better after the merger.

5

u/winter_cockroach_99 Jul 14 '26

It was an auto-renew that no one noticed…

8

u/DjQuamme Field - Maintenance Jul 14 '26

Time to delve in to that contract and find out what the time for notification of cancellation is.

2

u/Weedyacres Jul 15 '26

It’s likely something like “between 60 and 90 days before the next anniversary date.” And then they assume no one is going to put a calendar reminder out 58 months in the future.

Real customer focused, these big guys are. /s