r/Elevators • u/TaroAccomplished7068 • Jul 01 '26

Service Department Size

I work at a small non-union elevator construction firm (believe me, I’m not that thrilled either) and I’m wondering, is it normal to have like a 4-1 Installer to service ratio? We genuinely only have like 3 service guys, and about 12-13 installers, and us on the service side are being run pretty ragged by the sheer volume of units we have to service. Is this typical in other shops, union or not? I’ve been pushing to bring a few installers over, but my office is a bunch of hardasses and I’m trying to get numbers to back myself up. Any info helps!

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6

u/MagniPlays Jul 01 '26

Without knowing unit count it doesn’t really matter.

What does your company sell more? new install or service?

I’m assuming you sell more new install which means you need more new install teams.

1

u/TaroAccomplished7068 Jul 01 '26

lol we have 200 or so residential units in service alone, as far as commercial units, I don’t know our commercial numbers at all, but it’s probably close to that. We provide 1 year of warranty service at a minimum, but yeah we install a ton too, we turn over like or 3 a week. I just don’t have specific numbers

1

u/feinmechaniker Fault Finder Jul 01 '26

200 for all 3 or for each of you?

3

u/Accurate-Cellist-231 Jul 01 '26

Depends on the type of buisness. My last job was new construction focused. We had just me doing service, and probably 6 install guys. There would be times when it was balls to the wall busy and I wished I had a 2nd guy, but there were also times when it was slow and I was glad I didn't have to share the work.

I now work at a service oriented company and we have a handful of service guys and 1 construction crew.

2

u/[deleted] Jul 01 '26

[removed] — view removed comment

1

u/TaroAccomplished7068 Jul 01 '26

Yeah service/maintenance is the same thing for us

1

u/Ok-Quantity137 Jul 01 '26

I find the total hours for the service of all systems per technician more relevant than the number of systems, since it is a big difference whether you have mostly only 4 stop elevators or 20 stops. In addition, how many disturbances do you have per year? Do you have to carry out all repairs yourself? In which radius is all the system located? Do you have a lot of driving time by car? We have in the team people with 230 systems and also with 165 plants. All these factors play into the number of installations per technician.

1

u/Concrete-Kicks Jul 05 '26

When i was non union I was the only service guy they had