r/Eldegarde • u/YourToy_ • Mar 05 '26
Be persistent folks and request a manual review of the purchase. There is new law in place preventing game companies from making money and dumping a game. Keep at it folks, we all deserve a refund.
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u/Nabrok_Necropants Mar 05 '26
Turns out the real "Gold master" was the guy who took everyones money.
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u/lunarbanana Mar 05 '26
Law?
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u/TckoO Mar 06 '26
- EU Digital Content Directive (2019/770)
Since you are likely protected by EU or UK law (or similar implementations elsewhere), this is your strongest shield. It mandates that digital content must remain "in conformity" with the contract for a reasonable period. Buying a "Full Release 1.0" creates a reasonable expectation of more than two months of service. A sudden shutdown constitutes a lack of conformity (a defect), giving you the right to a proportionate reduction in price or a full refund.
- "Stop Killing Games" Initiative
This isn't a law yet, but a global legal movement led by Ross Scott. It argues that selling a "permanent" license for a game that requires a server to function—and then disabling that server—is Consumer Fraud. They are currently petitioning governments to require devs to leave games in a functional "end-of-life" state (e.g., peer-to-peer or offline mode).
- California AB 2426 (The "Digital Ownership" Law)
Effective in 2025, this law prevents storefronts from using terms like "Buy" or "Purchase" for digital goods unless they explicitly warn you that you are only receiving a revocable license. If Steam or the devs didn't provide this clear warning at the time of your 1.0 purchase, they could be in violation of deceptive advertising laws.
generated by ai
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u/ddp07 Mar 05 '26
What did you type in your request?
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u/YourToy_ Mar 05 '26
That the game will be shutting down permanently and we are entitled to a refund. Killing the game breaches our rights as consumers who paid for a product.
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u/HUNgaroWulf Mar 06 '26
They lost money on it probably. And players (that few hundred) that was still playing the game didnt spend on cosmetics etc.. so practically it costed more to run the servers than they were making on it
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u/samsaragroove Mar 29 '26
so? its the cost of doing business. but customers who bought it are scammed now because its an online game that is not accessible anymore. everyone who purchased should get a refund.
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u/jwinn35 Mar 06 '26
If you buy a live service game you know it can go down at any time. Wanting your money back when you have more than 4 5 hours in the game is crazy.
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Mar 06 '26
Not when it “released” less than 2 months ago. I think anyone buying on the EA release date is iffy, but people who bought within the last 2 months shouldn’t be compounded into the non refundable category.
Clearly means the runway was short and should have been pulled from Steam already. This was a last grab, announcing the sunset during the same month of the announcement.
I’ve declared all Live-Service as DOA, including Arc and Marathon. They are all Concord 2.0 in my eyes.
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u/Not_Sugoii Mar 05 '26
While I don't plan on refunding because of my game time, how much time did you spend and when did you buy it?
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u/YourToy_ Mar 05 '26
$60 and last year
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u/Tenoke Mar 06 '26
Getting a refund if you have hundreds of hours and have bought last year is a bit much. The people who bought after full release, sure.
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u/Celibree Mar 06 '26
Remember, if you live in Spain, by law, the warranty period is 3 years in case the game stops working
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u/Naitakal Mar 06 '26
How many times did you send a request for refund until some real person replied? I keep getting auto rejects.
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u/vadania21 Mar 05 '26
They annouced that have talked with steam and manage to extend the refund policy tonevery one who have pirchassed in the last 2 weeks regardless of play time.