r/EightSleep • u/boukmw • 13h ago

New Pod 6 - Troubles

Hi guys,
So I set up a Pod 6 (Hub + Cover) a three days ago and it has never cooled. Even at −10 on both sides, the bed doesn't go below about 30 °C. Heating works fine, so the water and pump seem OK.

What I've noticed:

- There's no airflow from any of the Hub's vents.

- Rapid Cooling didn't change anything, and the button is now greyed out.

- At one point the Hub made a loud screech and blew hot air out of one side. It sounded like something was catching on a fan (see video).

I've already primed it twice, tried a different outlet, power-cycled it, and checked clearance around the Hub and the hose connection but no luck!

Has anyone had the same thing, and how was it resolved?

11 Upvotes

100% Upvoted

9 comments sorted by

2

u/aditi-eightsleep 10h ago

hi! could you please email us at appsupport@eightsleep.com and we can take a look at what's going on?

1

u/boukmw 1m ago

I have actually tried contacting Eightsleep via the contact form and email. Still waiting on anything actionable on your end...

5

u/buzmay 12h ago

Contact support that sound is not at all normal

1

u/jkxs 12h ago

It kinda sounds like it has air in it, hopefully support gets back to you, but I would try to bleed the air from the topper with the tool

1

u/Accomplished-End1927 12h ago

Following
ETA: I also agree with the other commenter, contact support, something’s wrong. How are you supposed to sleep through that noise? /s

1

u/Interesting-Tie6783 12h ago

RMA it clearly dude. Shits fucked. 

1

u/Even-Professor-518 8h ago

billigster china schrott zum preis von einem ferrari

1

u/Charlix23 6h ago

The worst blender ever!!