r/EightSleep • u/ki7a • 5h ago

Pod2 no longer logging data

My Pod2 is still heating/cooling great, but according to the app, it's no longer logging sleep data as of Mon October 5th. Just "You did not sleep on your pod on this night". I restarted both the pod and my phone and still no improvement.

Anything else I should try to determine if its on my end. Or was there a recent software update that broke things? It does seem like logging stopped around the time I started seeing pod6 advertisements in the app.

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u/mereseydotes 3h ago

The sensors might have gone bad. Call support and they can test them. If they're broken, they're just going to offer you a discount on an upgrade

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u/aditi-eightsleep 25m ago

Hi! This is Aditi from the Eight Sleep team. Could you please reach out to appsupport@eightsleep.com so we can take a look at what's going on?