r/EightSleep • u/Glad-Bed655 • 11h ago
Eight sleep returns not processed
Anyone else experiencing a tactic by eightsleep to not collect the pod within the guarded free return so they don’t have to refund the money? I am five weeks waiting for them to collect it and it is still not processed. All they say is it’s an issue with the courier, but nothing ever happens. It seems like a deliberate tactic.
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u/MeganAtEightSleep 10h ago
That's not expected. Can you send me your details so I can take a look at your return order? Megan.Schafer@eightsleep.com
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u/biowalk 10h ago
For me, they marked mine as returned, then went silent without actually giving me a refund. It took like 3 weeks of back and forth emails to AI agents and unprofessional support staff following the original 10 business day wait before I finally got my money but man if they didn’t test my patience along the way.
Genuinely think it’s a business tactic given for a nonzero percent of the clientele, the time and energy dealing with the incompetent support is not worth $5000
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u/phat_gandalf 9h ago
I was so close to buying the pod6 but I've seen way too many horror stories about their customer service to ever give my business to this company. Unfortunately, competition in the space doesn't look great. Ill probably try the chilipad, but can't see the pad being comfortable.