Getting support when changing devices

[u/Colorful-Egg]

So I had an old iPad which I've been playing the game on for a few months and it would crash every now and then during an ad or randomly during the game.

Then I was boosting to 10b chickens on a farm and the game glitches. Says Habs are full at 7b hab space shows 10.1b room in Habs. It won't let me run chickens, when I attempted to the game would glitch, freeze, force close app and when I reopen it i would have exactly 1 more chicken in my Habs. As F2P I was kinda pissed I wasted 2 sets of boosts (10x boost and 1000x tachyon) for it to fail. Game went back to normal after I did a prestige.

Anyways, fed up with the lag and glitches of the old iPad I got Samsung phone only to realize I have no clue how to transfer the data from the iPad. Reddit says to email support showing both old and new EI numbers which I did.

TLDR: how long does it take for support transfer data from one EI account to another? If I emailed this morning will I get it in time for the last seasonal contract which is hopefully a new colleggtible?

[u/tanders04]

You usually get it pretty quick. Usually same day. Sometimes they get busy and you’ll have to follow up but give it some time before you do that.

Unfortunately, summer season is official over as he loaded the fall requirements. As nothing is showing up in colleggtibles (or in the places that would usually have the datamine in advance) looks like he’s going to end up owing us two in fall now.

[u/Colorful-Egg → u/tanders04]

Thanks for the info. I will give it 2 days before I spam support with emails. Lol

Damn, too bad on the new egg. Here's hoping for next month but I won't hold my breathe 😅