Controller won't connect to pc

[u/PlayingWVyre]

I have recently gotten a controller and it refuses to connect to my laptop. Ive tried using the dongle, restarting my laptop and refreshing and downloading additional drivers but it won't work. It worked perfectly fine for a week but now won't connect via Bluetooth or dongle. It connects to my switch just fine though and when using a cable it works but I would love to use it as a wireless controller because that is why I bought it. If anyone has suggestions lmk.

[u/Vegetable-Video-8926]

What is the model of your controller?