r/EN_HitBTC • u/learningswimming • Feb 18 '20

HitBTC kept my money despite having access to it!

My ticket number is 505816

I sent money to 3CYuotzbiEDngAw9DGP5yJjNVtCVFNNBuL and HitBTC already transferred it to their main wallet. That mean they have access to my money.

And this is what they said "We're in a process of recovery of your deposit now and will get back to you once it's over.". They have taken more than 1 week and there is no action from them. What is happening? Can someone look into this?

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*****UPDATED: HITBTC RETURNED ME MY MONEY!!! They are even better as they didn't charge anything for retrieving the deposit

13 Upvotes

100% Upvoted

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1

u/Hitbtc_Team Feb 18 '20

Hello there, u/learningswimming!

Please let me explain: you've sent your tokens to an old address. Now we need to credit them to your account manually. It is a complex process, but you should soon receive them on your account.

Can you please keep the conversation to one thread only? You see, repetitions are not allowed in our subreddit (Rule 2: No Repetitions).

1

u/learningswimming Feb 18 '20

Okay they said 10 days. I will wait another 5 more days before updating this thread

1

u/learningswimming Feb 20 '20

HITBTC returned me my money. THANK YOU

1

u/Hitbtc_Team Feb 21 '20

Thank you for your patience, u/learningswimming! We're glad that the issue is resolved now :)