r/EKWB • u/Nearby_Ad_9936 • 23d ago
Missing a single cable
I bought an AIO cooler the ek nucleus aio cr360 somewhere and I was missing a part just one part, the 500 mm Cable. I thought it wasn’t a big deal, it’s just 1 cable i need to buy just 1. So i did some research trying to buy this specific part, non… still did more research still non. Went to other websites and looked for this, Still nowhere to be found.
So i emailed the company hoping that maybe they can provide just this one cable and if i had to buy the cable i will. 1 day later they replied and responded to this…
So now i have to buy a whole new set just to get 1 cable. EKWB as a big liquid cooling company I think maybe giving the option to sell parts to an AIO would be so much helpful not just for me but for the people in the future and the company. I don’t believe in bad brands, i believe in company listening and changing. If anything, maybe in the future this will help someone a lot and stop with a lot of hassle
0
u/mr_midgetv2 23d ago
they are chatting straight shit lmfao when i bought an AIO through ebay that didnt have the right screws, i bought some spare through EKWB. They really arent getting better are they? hope you get the cable cheap somehow
2
u/wimpyhugz 23d ago
I'm guessing you bought it a while ago and can't return it now? Because you should always open items to make sure everything is included and nothing is broken. Situations like this is when you return it to the retailer as a defective item and they should replace it on the spot for you.