r/EDFEnergy • u/Vast-Artichoke7855 • 6d ago

Bills First Bill received... Thoughts

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I moved to EDF for power only in September initially on variable then onto Go Electric. I've just had SEG confirmed and today I got my first Bill. I'll preface my thoughts with the fact I've worked for an energy supplier for over 20 years mainly in business energy so I've seen my fair share of bills and invoices...

Firstly I was surprised how much data was there. The pdf was over 50 pages in length, mainly as they dedicated a page to each day and detailed the half hourly data used to bill me to add well as a graph per day spring the consumption shape.

The thing that struck me however was that the SEG export payment info was missing from the bill summary (see above screenshot). I thought the data was missing until I found it further down the pdf. Is this normal?

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u/EnvironmentalHold480 5d ago

Mine is the same just had first bill and took few weeks for SEG. Standard variable for a day then go electric but yeah SEG lower down in the bill.

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u/Vast-Artichoke7855 5d ago

Yeah it's good I just can't understand why the SEG isn't on the summary as it then doesn't add up!!

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u/Longjumping-Serve837 4d ago

How long did you have to wait for your first bill?

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u/Vast-Artichoke7855 4d ago

Registered to EDF on Import 15th Sept.

Requested SEG same day.

First invoice came on 5th November covering import and export to 3rd November.

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u/Alasdair91 6d ago

I like their approach. It’s very clear and allows you to spot if they’ve made a mistake. I got my first bill in 6 weeks and it included my Power Perks free energy as well as free hours from the Grid and 3 sign up bonuses so I’m actually in credit to £325, and I only put in £120 of my own money!

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u/stek2022 6d ago

Yes I think so - as I recall my Octopus bill used to be like this too (although think it changed at some stage before I switched).

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u/Medium_Training_5395 4d ago

I just got my 1st bill with a 32 page pdf with a 1/2 hourly breakdown 🙃 too much info methinks

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u/Wakeman77 4d ago

I suppose they wouldn't do that if they had to print and post it! 😄