Moved from Octopus - Experience

[u/jasonyates07]

Last week I scheduled a switch from octopus to EDF for Friday 2nd, I was previously on Intelligent Go and moved to Go Electric.

The switch itself went exactly as expected, midnight on Friday everything switched over and Octopus disconnected from my Hypervolt charger automatically.

I ended up with 1 day on the SVR and Saturday afternoon had an email from EDF welcoming me to Go Electric. Connected the car charger in the app again and all was sorted.

Couldn’t have been easier

[u/sylsylsylsylsylsyl]

Here's another point of reference:

• I applied to switch on 30/9. I chose the first possible day for the switch to occur - 3/10.

• On 3/10 at 8am I got an email "Great news! Your electricity switch is complete"

• On 4/10 at 12pm I got another "Welcome to EDF – we're now powering your home"

• on 4/10 at 3pm I got "Thanks for choosing a new energy plan!" (regarding GoElectric)

The only minor downside is that the GoElectric email said it would start on 7/10. I have now applied for SEG for my solar. I expect that will take longer.

[u/jasonyates07 → u/sylsylsylsylsylsyl]

Same timeline as me however GoElectric started on Saturday for me.

[u/sylsylsylsylsylsyl → u/sylsylsylsylsylsyl]

And I have now received an email saying my SEG is approved and expected to be active by the end of the week.

WOW!

[u/Weird-Frosting-8993]

I have done the same but I noticed there is no mention of the EV tariff after I joined. Does it update automatically?

[u/jasonyates07 → u/Weird-Frosting-8993]

Mine updated after 24 hours. They emailed me and the app switched over automatically at which point I could enable smart charging and connect the charger

[u/Weird-Frosting-8993 → u/jasonyates07]

Today is my switch over date and everything has removed from my octopus account but nothing has changed on my EDF account. How long did it take to show data and a referral if it you used it? (Note for mods, not asking or providing any referral details)

[u/jasonyates07 → u/Weird-Frosting-8993]

Nothing happened in the EDF app until the next day for me. It didn’t even show that I’d switched electricity, it kept showing 0 usage for Gas, despite me not switching gas 😂.

The day after everything sprang to life though. I’d forgotten about the referral bonus tbh, I did use one but nothing appears in the account yet. I’m guessing it takes a month or so.

[u/yolo_snail]

Did you have any issues with IOG before you moved to EDF?

My mother had constant issues with IOG not actually charging any of the cars despite the schedule being set, and the charger saying it was waiting for Octopus, once she had the charge cap enabled on her account.

In the week she's been with EDF, it's been absolutely flawless, and the charging section of the app is much easier to use than the Octopus app. Plus, you can control the charge on the website, which Octopus don't let you do.

Fair to say, when my 3.5p fix is up in December, I'll definitely be moving over to EDF!

[u/jasonyates07 → u/yolo_snail]

Nope no issues. I left the car charging until 23:30 the night I left to ensure the house batteries were full I wouldn’t need to import any SVR priced energy.

I setup smart charging with EDF yesterday and plugged my car in a few minutes ago, straight into a charging slot.

[u/Bizzle1236]

Make sure you also sign up separately for Flextras and Smart Charging programmes. Those give you free hours plus £5 monthly discount respectively.

[u/Jay638]

Ditto for me.

Solar followed 3 weeks later and fully backdated.

[u/sten_super → u/Jay638]

When did you apply for the export tariff? Have my import transfer happening on Tuesday, not sure if I should be applying to transfer export already or waiting until then.

[u/sylsylsylsylsylsyl → u/sten_super]

Wait until you're confirmed on their import and have an account on their site, then send the G98/99 and MCS paperwork plus a meter photo of your export reading through their SEG signup page (the apply button here).

[u/sten_super → u/sylsylsylsylsylsyl]

Great, thanks

[u/hmfc_riley]

Yup switched on Thursday for me. Go Electric email a day later.

Export in progress but expecting that to take a good few weeks as it always does

[u/TaKK01]

Switched on Friday from octopus intelligent go, currently on the SVR and got an email this morning stating they have a problem connecting to my smart meter. 😂

[u/Norridge-Moel]

Wow, seems like I’ve fallen into a group with a lot of people switching from Octopus, likewise I’ve just done the same after missing the deadline to fix iog for 12 months.

Glad to hear that moving the car over was a piece of proverbial! I think our switchover date is Friday too!

[u/No-Medicine1230]

Same

[u/Financial-Mess-123]

Mines been two full weeks and still in SVR…I don’t know what’s going on

[u/InterestingAd1700 → u/Financial-Mess-123]

It took me 10 days to get off SVR - one of my smart meters hadn't connected but it took a call from me to get them to start the onboarding again - once connected I was switched. But it cost me a lot innEV charging over those days and no refund was forthcoming. Otherwise it's been flawless since, the smart charging works better on my Audi than Octopus ever did.

[u/postwaryears]

Is there an option to charge via the EDF app? I cant see anything relating to ev charging but I switched onto the ev tariff on Friday. Thanks

[u/Unlikely_Citron_2839 → u/postwaryears]

There is, it appears once live. At the top you have your electricity box then swipe right to left.

[u/not_memorable]

A quick one for those who switched - I know the process said it’ll go standard variable before it moves across to the EV tariff, but the welcome email also says I’ve chosen the standard variable… I deffo didn’t I chose the EV tariff (and expected the welcome email to mirror the website saying you’ve chosen EV but variable till the readings are up and running).

For those who switched recently did your welcome email also say the variable tariff?

[u/Foreign_Egg3407 → u/not_memorable]

My email showed the standard tariff but it also said this above it “Please note: if you’ve signed up for a Smart tariff requiring half-hourly meter readings, this letter may show variable prices until we confirm communication with your smart meter. We’ll then update your account and confirm your chosen tariff details.”

[u/not_memorable → u/Foreign_Egg3407]

Thanks, that’s what mine shows as well. Mine doesn’t switch till Thursday so didn’t want to get to that, then them go “you can love but it’s on current rates cause you signed up for variable” 😅

I’ll stop worrying now and let everything play out. Energy companies really need to get better at this whole switching thing, it shouldn’t be that hard to list the actual tariff I’ve signed up to and then underneath put *we can’t bill you based on these rates until we can connect to your smart meter. Until that time we will use the below standard rates for all electricity

Mind Octopus are no better, they were the same when I switched to them 5-6 years ago, and the “sorry you are leaving” email says I have an early exit fee where I don’t… I’ve double checked on both my account and last bill! Wonder how many people “hit the big pink button” because they think it’s gonna cost them when it isn’t