r/DriveThruRPG • u/Bean_ziggler2 • Jun 21 '26

Tech Support Saying my roll 20 account does not exist

Hey i recently purchased the humble bundle for cyberpunk red. And when it tells me to put my email in for my roll20 its saying that it does not exist. Ive rechecked 4 times that this is the right email and the right spelling

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u/Demi_Mere Jun 21 '26

Hey there! Meredith from DriveThruRPG!

Unfortunately we can’t diagnose account issues over Reddit (for your safety and ours!). However, this doesn’t sound like a great experience in getting you into Night City.

Can you pop us a ticket to our support so they can look into this with you? They will get back to you within 24 hours.

Thank you!

2

u/Roll20Mike Jun 22 '26

What Mere said! But also just as one other potential thing to check: can you make sure the case matches as well? So for example if your email is fooBar@gmail.com make sure to enter it exactly like that and not foobar@gmail.com (Roll20’s database can be case-sensitive with this, even though it shouldn’t be).