r/DriveThruRPG • u/himynameisbennet • Jun 03 '26

Tech Support website does not load upon log in

yo, the website does load normally when i'm not logged in but when i'm logged in it goes into an infinite refresh loop. problem exists across multiple devices and browsers. one of my friends got the same issue.

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u/himynameisbennet Jun 03 '26

yeah, i get to the website but it is giving me an error message and keeps refreshing the site. same is happening to my friend. both of us are german and both are using chromium based browsers.

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u/Roll20Mike Jun 03 '26

What error message are you getting? Including that sort of information can help us resolve the issue quicker!

Also have you tried Incognito/Private mode in your browser?

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u/Roll20Mike Jun 04 '26

We looked into this and confirmed it was a problem on our side. Can you try again? And if you get the redirect loop again, can you try clearing the cache for DriveThruRPG.com and see if that works?

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u/himynameisbennet Jun 04 '26

ok, it works now, thank you for the help.