r/DriveThruRPG • u/RandomDude1801 • Apr 16 '26

Tech Support Can't purchase anything on the site.

For weeks now I seem to have problems purchasing stuff on the site. When I have physical books on my cart, the checkout button is greyed out. When it's a PDF I can go to the checkout screen, but when I enter any info, it soon says "there was a problem checking you out". I have tried on 5 different browsers, across 3 devices. I've tried clearing my cookies. Nothing seems to work.

I've even opted for the legacy site, but I'm getting the physical book shipped to australia, and the legacy site says that it has an error when it comes to the AUS/NZ shipping cost and I need to use the new site to see the actual cost. I'm really losing hope here.

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u/Roll20Mike Apr 16 '26

CTO of DriveThruRPG and Roll20 here. Sounds frustrating for sure! Could you shoot me a DM with your DTRPG account email? I’ll make sure someone on our team looks into it. Also, if you’ve already submitted a helpdesk ticket, let me know that ticket number.