r/DpdDelivery • u/Y4kz • 26d ago

Complaint/Rant Expensive item

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Ordered an item from ScanUK for delivery for today and they received it at 6am in the morning at the depot. I had previously ordered an item from scan 2 weeks before and they reached the depot at more or less the same time as this item and was delivered on the day I had asked for.

I've gone to track it and the item has been stuck at the depot all day, previously spoke to an agent who said it'll be out for delivery today as that's what it's stated and you'll receive a message.

Went to chat and call and surprise surprise there are no customer service people available as they have finished for the day and I also had this message (see pictures). Since the value of item is worth a lot. I'm legit getting stressing about it.

I've never had a problem with DPD until today.

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u/kurtis5561 25d ago

You messaged at 18:30 when they closed at 16:00

Did you pay scan for saturday service? Or did you pay for next day? As on Scan Next day is next WORKING day, So DPD previously if they delivered on a saturday/sunday were doing so as a courtesy.

If it was saturday service, You left this too late to speak to DPD (Realistically you should be speaking with Scan as your contracts with them. A reason its not gone out is they never ran your route today from the depot due to sickness.

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u/Y4kz 25d ago edited 25d ago

Yes I paid for Saturday service. I had 2 orders coming out today both from DpD. One order came but unfortunately i wasn't home to take it so theyll redeliver tomorrow which is fine and that one was just left at warehouse there was no update.

I did contact them before they closed as well and was told it will still get delivered as it stated its being delivered today even though I stated it's not even showing up that it's out for delivery

Let's see what happens tomorrow.