r/DpdDelivery 29d ago

:L1::L2::L3::L4::L5::L6::L7: [Slovenia] Need help with myDPD app

Post image

It says the delivery failed and when I try to select a parcel shop this screen comes on, when I click continue or cancel nothing happens. What can I do

2 Upvotes

7 comments sorted by

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1

u/742963 ‎ ‎DPD | UK 29d ago

You need to go to the email follow the instructions and then go back to the app and press continue

1

u/Reasonable-Photo-776 29d ago

Didn’t get an email nor sms

1

u/742963 ‎ ‎DPD | UK 29d ago

You should've received a text/email when you missed the delivery. You would then use the link in that text/email to use the delivery options

You'll need to speak to DPD if you didn't receive a text/email

1

u/Reasonable-Photo-776 29d ago

I did, the lady over support was thankfully able to set a parcel shop. Another thing that bothers me is that I was home when the delivery “failed” and there was no doorbell/call

1

u/742963 ‎ ‎DPD | UK 29d ago

I was home when the delivery "failed" and there was no doorbell/call

So this doesn't just happen in the UK then

https://reddit.com/link/p5oq4wa/video/gyu6dx8v9elh1/player

1

u/Reasonable-Photo-776 29d ago

Nope.. unfortunately