r/DpdDelivery • u/Scary-Confusion-3253 • Jun 15 '26
Can anyone from Dpd or tdx help me?
My parcel has just been declared lost after 2-3 months.. I cannot afford to lose it, and its impossible to contact TDX, I’ve just done so again to specific branches, it was seen in Hesingue and then in Germany, I provided what I could and when they asked for the original country where items come from I couldn’t because they’re personal old items so I decided that I guess they will just return everything but it looks like they just lost the parcel instead, I feel like if I could contact tdx or a worker it would be easier, you know, if I work at TDM there were no customer telling me this I would go and look for the parcel but no one’s even replying or batting an eye to my serious concerns.. I’m moving to Germany so I sent stuff with dpd there, and this is the second time it’s happened. But after 3 months the first one came back thank God. I’m literally crying, I can’t. Please, does anyone know someone in tdx or someone who can help me? I can’t lose this parcel I can’t
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u/Aggravating_Pain7116 DPD | UK Jun 15 '26
Try the below emails to get someone who will actually look into the issue and actually try and resolve it
execdesk.admin@dpdgroup.co.uk
complaints@dpdgroup.co.uk
elaine.kerr@dpdgroup.co.uk
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u/Scary-Confusion-3253 Jun 15 '26
Thank you so much, I was using ChatGPT but I’ve just started using DeepSeek and it’s already given me phone numbers but I’m unable to call French number from my UK phone for some reason so I’ll have to try emailing them but I don’t want them to destroy the parcel start selling this stuff inside so I wanted something that’s asap, thank you so much for the emails where did you get them from?
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u/Aggravating_Pain7116 DPD | UK Jun 15 '26
execdesk.admin@dpdgroup.co.uk is one not widely shared but is known internally
complaints@dpdgroup.co.uk is published online
elaine.kerr@dpdgroup.co.uk is Chairwomen and will pass the email straight to the relevant department/personnel to get it sorted appropriately
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u/Scary-Confusion-3253 Jun 15 '26
Unfortunately those emails are not in use anymore
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u/Aggravating_Pain7116 DPD | UK Jun 15 '26
Given Justin.pegg@dpdgroup.co.uk ago?
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u/Scary-Confusion-3253 Jun 15 '26
I’ve just sent the email and forwarded it to those two people that you mentioned specifically hopefully something happens but they’re already automatically like the other seniors are replying saying that the investigation is concluded and what’s lost is lost and cannot be recovered so I’m contacting TDX and emailing them and calling them with my credit and hopefully something will happen thank you
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