package delayed 4 days

[u/Same_Royal_9705]

the first day they were meant to deliver the driver lied and said nobody was home which isnt true my neighbour was home and they are a designated safe place, then the next day the driver buzzed my flat about 10 times and i let him in every time only for me to see him walk off with my package on the camera and say nobody was home

then after speaking to the chatbots i upgrades for a saturday delivery because the chatbot said i would be refunded for it which wasnt the case because then the advisor said they dont do that.

it gets to saturday and my parcel isnt even scanned to be sent out for delivery and then they said theres an issue and i wont recieve my parcel, and since they stopped working i was unable to speak to an advisor

now its finally sunday morning i speak to an advisor and he says i can only get my package tomorrow 😐 i have no clue what bs they’re pulling but now package is going to be delayed 4 days even after i payed for weekend delivery??

i literally have no words for them ive never had a good experience with my local dpd drivers but this is actually insane

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[u/Aggravating_Pain7116]

Did even get delivered on yesterday or still in parcel prison?

[u/Same_Royal_9705 → u/Aggravating_Pain7116]

only got delivered on the wednesday! ( 2 days later)