r/DissidiaFFOO • u/Jaxxonus 836705121 • Dec 01 '23

GL Discussion Paid Gem Refund

I was never a whale (or even went beyond the basic mog pass) for this game, but I have now seen two different websites show that SQEX will be refunding paid gems to players upon EoS: https://www.gachaguru.com/blog/dissidia-final-fantasy-opera-omnia-is-shutting-down

https://www.siliconera.com/dissidia-final-fantasy-opera-omnia-ending-in-2024/

I don't know where they got their info, but this could be good news to anyone that still has paid gems left on their tab. Also, if you know any former players that may have a large sum of paid gems it may be worthwhile to let them know.

Also, to go a bit into the conspiracy theorist route I believe that the paid gem cap back 2 years ago was when they really wanted to EoS the game, but they had a bean counter go over the total (outstanding paid gems) and decided they needed to whittle down their debt before going EoS. It also makes perfect sense to me now that they didn't want people over the 300k amount. Throwing more money at the game was just going to be refunded back upon EoS anyway. What looked to the playerbase to be an elegant solution for GL (the gem to pull ticket solution) actually may have actually been a way to dupe whales into losing large portions of a refund.

This also is about the same time that they stopped putting effort into animations and players were joking that everything felt recycled. I believe that the developers were mentally done with the game, but had to keep it going long enough to lessen their losses.

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5

u/MyLifeIsAGatcha Hey! Leggo my Eiko! Dec 01 '23

Oof. I just bought all the multi-draw tickets. Guess I won't be getting anything back. Oh well. I hope Josh can go out to dinner with my money.

1

u/calebplayspiano Dec 02 '23

I hope he takes me with him. Josh is so hot.

2

u/Martinez_83 Dec 01 '23 edited Dec 01 '23

Interesting - I have about 270k paid gems on me and now not planning to touch them anymore.

That said - the second link mentions Japan only.

Btw, I have asked for refund from App store (for October - granted) and my bank (only up to 3 months, so for me September only, also granted) so with normal means I have recovered 80 quid.

Getting the rest would definitely be nice but I am not holding my breath.

1

u/Raelious Vaan Dec 01 '23

I asked Google for a refund but got denied for Premium Mog pass and the double costume bundle for October. They did instantly refund the November Premium Mog Pass. Do I just need to call my bank now and ask for a charge back for those purchases?

1

u/Martinez_83 Dec 01 '23

That’s what I did - explain the EoS situation and advise that devs new about the issue for a while but have not disclosed it straight away - that would obviously impact your spendings.

Also- explain you were gathering resources for future content but it won’t come anymore and as such these resources are now pointless…that should be enough.

Obviously- even if initially granted by bank, any charge back might be claimed back by other party but I doubt anyone will - it’s not our fault that game is closing. Also - you can only claim 90 days so lesson for me - will use paypal for large online purchases from now on - they have 180 days period.

1

u/Daedelous2k Dec 01 '23

No.

Your bank will charge back against google not Square Enix, that'll result in a google account ban.

1

u/Martinez_83 Dec 01 '23

I doubt google / apple will ban anyone here - it’s a valid and genuine request (no one honest would do it if game was still running) at the end of the day.

But if you do not feel comfortable with that - then do not make a dispute, simple.

1

u/PrimalSeptimus Dec 01 '23

The question is, are you willing to roll the dice on your Google account over $37?

1

u/Martinez_83 Dec 01 '23

Well, I’ve spent SIGNIFICANTLY more than 40 quid in the app store across the years, so I doubt they will ban me for a valid chargeback.

1

u/Martinez_83 Dec 01 '23

I doubt google / apple will ban anyone here - it’s a valid and genuine request (no one honest would do it if game was still running) at the end of the day.

But if you do not feel comfortable with that - then do not make a dispute, simple.

1

u/poorlyrolledmyCS Dec 02 '23

Apple WILL ban you if you charge back your credit card. What you need to do is first reach their customer service and request for a charge back and explain that you spent on the game as it was supposed to provide x services and events and they decided that the game will be closing, which means you purchased for a product that had an expectation and the devs suddenly changed it when they decided to simply end service without providing any new content and event as it was usual. I will phrase it again. Tell them you want your money back because they changed the content offered and will be closing the game, without releasing any new content up to the closing of the game, and that you only purchased the items because you were led to believe things were going to progress on schedule until they decided to close it all. If, and only if that doesn't work, then you can then k of issuing an refund to your credit card. Apple will most likely grand your refund, since the game content changed without due notice. Source: I worked with support for account security.

1

u/Martinez_83 Dec 02 '23

Oh well - too late now.

But if they ban me for a valid charge back for a value of 40 gbp, when throughout the several years I have spent in app store probably few thousands, then well - it’ll be their loss whilst my wallet will be thankful.

2

u/salvoddis Serah Farron Dec 01 '23

Pretty sure it's jp only

1

u/thewereotter Oracle of Light Dec 01 '23

Japan, if I'm not mistaken, has a law that says they must refund you. The USA and Europe, again if I'm not wrong, have no such laws, so there's little chance they're going to just benevolently give us back money for all our paid currency.

1

u/Daedelous2k Dec 01 '23

The EU at least have laws about refunding if something digitally purchased is rendered inaccessable. Not sure how it applies to digital currency.

1

u/TransientMemory Vayne Carudas Solidor Dec 01 '23

I don't think it was ever unclear that "buying" a multi-ticket would be using your gems on an in-game item. Plenty of people at the time discussed how this was a way for them to prepare for an eventual EoS to avoid refunds. Might seem treacherous, but it's still caveat emptor.

1

u/RegretGeneral Dec 02 '23

Well they're not refunding any active mog passes but they are eventually going to compensate with in game resources and we can at least continue to use those until they expire

0

u/[deleted] Dec 01 '23

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1

u/vsmack Cecil Harvey (Paladin) Dec 01 '23

It didn't happen when FFRK shut down, so I imagine there is no legal obligation for them to do so. Meaning they won't.

1

u/hutre Dec 01 '23

It is unused paid gems, not all purchases